Do you thrive in a fast paced environment? Do you gain job satisfaction when helping others? Then this may be the role for you.
At Thurleigh Road Practice we are a friendly team, who are driven by the same goal of giving the best patient care and experience.
Does this sound like the right career for you?
Main duties of the job
As TheClinical Administrator, you will contribute to the smooth running of patient services through the delivery of high-quality administrative support. Your key responsibilities will include coordinating patient reports, managing child health recalls, triaging administrative queries, and scheduling clinical appointments.
You will also undertake a wide range of reception and administrative duties, including welcoming and directing patients, processing new registrations, booking and managing appointments, and handling both electronic and paper-based information. You will act as a central point of contact for patients, ensuring the accurate distribution of messages and enquiries to the clinical team. Liaison with internal team members and external partners, such as secondary care and community services, is an important aspect of the role.
You will work as part of a supportive team with clear responsibilities and will also provide cover for colleagues during periods of absence or peak demand. Flexibility, attention to detail, and excellent communication skills are essential, as you will interact with clinical staff, external agencies, and patients to ensure the delivery of a timely and efficient service.
Training and ongoing support will be provided to help you develop confidence and competence in all areas of the role.
About us
Thurleigh Road Practice is a friendly, supportive and innovative training practice of 13,300 patients operating in modern purpose-built premises situated in a pleasant residential area between Clapham and Wandsworth Common.
We are part of The Nightingale PCN (Thurleigh Road Practice and Balham Park Surgery) and our expanding PCN staffing include a Clinical Pharmacist, First Contact Practitioner, Social Prescriber and Care Coordinators.
We hold weekly clinical meetings to offer peer support as well as informal daily catch-up sessions and regular nurse check-ins. The practice is not normally open on weekends or bank holidays.
Job responsibilities
The Clinical Administrator plays a vital role in supporting high-quality patient care through the delivery of efficient, accurate, and professional administrative services to the practice team.
As part of the reception and administration team, you will provide a friendly and effective first point of contact for patients and visitors, while also supporting clinicians and the wider multidisciplinary team with a range of administrative tasks.
This is a dynamic role that requires excellent organisational skills, attention to detail, and strong communication with both patients and colleagues.
Job description
Job responsibilities
The Clinical Administrator plays a vital role in supporting high-quality patient care through the delivery of efficient, accurate, and professional administrative services to the practice team.
As part of the reception and administration team, you will provide a friendly and effective first point of contact for patients and visitors, while also supporting clinicians and the wider multidisciplinary team with a range of administrative tasks.
This is a dynamic role that requires excellent organisational skills, attention to detail, and strong communication with both patients and colleagues.
Main Duties and ResponsibilitiesPatient and Reception Support
* Greet and direct patients and visitors in a professional and courteous manner.
* Manage patient registration processes and maintain accurate records.
* Book, amend, and manage patient appointments, including coordinating clinics as required.
* Act as a central point of contact for patients, handling enquiries via telephone, email, and in person.
Clinical Administration
* Process and manage clinical correspondence, including reports, referrals, and results.
* Handle child health recalls and liaise with patients, clinicians, and external services.
* Triage patient queries and ensure appropriate distribution to the clinical team.
* Support clinicians with a variety of administrative tasks to enable smooth and effective patient care.
* Maintain accurate, up-to-date patient records and ensure data quality and integrity at all times.
Team and Practice Support
* Liaise effectively with internal team members and external partners (including secondary care and community services).
* Provide cover for reception and administrative colleagues during periods of absence (sickness/annual leave).
* Contribute to a positive and collaborative team environment by supporting the wider admin team as required.
Person Specification
Experience
* Experience of working in a GP practice
* Knowledge of clinical systems including EMIS and Accurx
Qualifications
* GCSE Maths C or above
* GCSE English C or above
* Working with the public
* Working at the Management level
* Experience in Healthcare Administration
* Knowledge of Emis Web or other clinical
* software systems
* Working within a GP Practice.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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