Detailed job description and main responsibilities He/she is responsible for ensuring that the Portering services are run smoothly and efficiently, liaising as necessary with the Porter Manager and other Managers. Communicate verbally with Portering Manager and staff by phone, radio and through written procedures, ensuring an effective exchange of information regarding Portering tasks and service needs. Ensuring prompt, efficient and courteous fulfilment of its commitments. To communicate with a range of clinical and non-clinical staff, patients and visitors. To deal with ad hoc requests from Managers for all the above services providing on the spot advice and support as necessary. Carry out staff appraisals, training, team briefs and Return to Work interviews. Update appraisal plan, appraisal register and Training needs analysis To prepare rotas and allocate staff in liaison with the Portering Manager. To have interviewing skills & to help in the recruitment of new staff. To check and verify time sheets and maintain records of sickness, leave, financial payments, completes timesheets for pay; authorises overtime etc. for appropriate staff in liaison with their Line Managers requirements. To ensure supervision and discipline of Portering services staff is maintained. To ensure any necessary practical training of Portering services staff is undertaken/arranged. To ensure the Trust abides by its obligations in relation to Health and Safety and Fire Regulations. To ensure that the switchboard is manned in accordance with the guidance given by the switchboard Supervisor, covering the switchboard duties as required. To promote and maintain high standards of performance in Portering services. To organise the work of the out-of-hours non-clinical services as required ensuring an effective service. To carry a bleep and radio - arrange for all urgent requests and emergencies to be dealt with quickly, efficiently and effectively. To be on call as necessary to ensure the effective running of non-clinical services. Undertake out-of-hours mortuary viewings & bodies' releases. You may be required to undertake such other duties commensurate with your grade, as may be reasonably required of you, subject to the operational needs of the Trust. Person specification Qualifications Essential criteria GCSE English & Maths Desirable criteria Basic health and safety training Experience Essential criteria Experience in dealing with the public/customer care Capable of working on own initiative Must have previous management/supervisory experience Use of Hospital/Portering Equipment Desirable criteria Experience within a Healthcare setting. Managed in a healthcare environment previously Experience of Infection Control Knowledge Essential criteria Understanding of the need of confidentiality awareness at all times. Basic Understanding of People. Skills Essential criteria People-Management Delegation Forward Planning Prepare rotas and allocating Staff Work within budgetary confinements It is an exciting time to join the newly formed Bedfordshire Hospitals NHS Foundation Trust. We run two busy hospital sites in Bedford and Luton. Our 7,500 staff provide high quality care for a growing population of around 700,000 across Bedfordshire and the surrounding areas. You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. Travel between hospital sites may be required. We have state-of-the art facilities placing us at the heart of cutting edge health care. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available. All new staff will be subject to a probationary period covering their first six months in post. Employer certification / accreditation badges Applicant requirements This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service. Documents to download Job Description (PDF, 224.4KB) Personal Specification (PDF, 272.4KB) Functional Aspects (PDF, 144.4KB) L&D Hospital site map (PDF, 96.8KB) Disclosure & Barring Information and Recruitment of Ex-Offenders (PDF, 78.5KB) Staff Diversity Network (PDF, 140.3KB) Information for Disabled Applicants (PDF, 98.7KB) Staff Benefits (PNG, 1.6MB)