1st Line Support Engineer - Office 365, VIP, Field, M365, Windows, Azure, Active Directory, Hybrid (Hatfield/London) This is a fantastic 1st Line Support Engineer opportunity to join a leading tech company. The role is Hybrid, so a mixture of time in the Hatfield office, working from home and visiting other offices around the London area. Due to the nature of some locations a driving license and car are essential. As 1st Line Support Engineer you will be working in a Windows, MS365 environments with an in depth Knowledge of Windows 11, 10 and 7 as well as Microsoft Office 365 being essential. As 1st Line Support Engineer, M365, Active Directory and usual experience with laptops and mobile devices are essential as is some exposure to Azure. As First Line Support Engineer experience of firewalls, Security, Active Directory, Migrations, SCCM or SQL Server are all desirable but not essential. The First Line Support Engineer will be responsible for engaging with 3 rd party and internal stakeholders as well as providing white glove VIP support so previous similar experience providing VIP support both in person and remote and excellent communication skills are essential. Solid experience working through high volume of tickets/support requests are essential as First Line Support Engineer. Microsoft certifications and experience working for MSPs, agencies or consultancies are desirable. Essential skills as 1st Line Support Engineer VIP Support Commutable to Hatfield/ Greater London area Driving license and car Extensive Windows (7 & 10,11 knowledge) Office 365 Active Directory Some Azure Excellent client facing skills Desirable skills as First Line Support Engineer Microsoft certifications SCCM Migrations Consulting / Agency/ MSP This is an exceptional First Line Support Engineer opportunity to work with a leading company, exciting projects, career progression and a great package on offer. Key skills: 1st Line Support Engineer - Office 365, VIP, Field, Windows, Azure, First Line, VIPs, Desktop, Laptop, Travel, WFH, Field Engineer, Active Directory, White glove, Shamone, Hybrid (Hatfield/London) *PLEASE READ BEFORE APPLYING* Please ensure your location is clear on your CV/application. As the role requires time in the Hatfield & Greater London area (which day can vary at short notice) - location is a factor, applications without location may be rejected *PLEASE DO NOT CALL THE SWITCHBOARD TO DISCUSS APPLICATIONS* Due to high volume we cannot discuss individual applications one of our Consultants will contact you if your application is suitable.