Job Reference #
EDV/2025/SHS/45998
Location
Eastbury Road, Northwood, Hertfordshire, HA6 3AS
Contract Type
Permanent
Contract Term
Full-Time
Salary
£34,259.97 Annually (Actual)
Closing Date
8:00am, 29th Sep 2025
Positions Available 1
MAIN RESPONSIBILITIES
* Provide an excellent and optimum customer service to all new and current parents of St Helen's
* Provide a professional and welcoming point of contact for parents and visitors to the school ensuring high levels of customer service in person, by email, telephone, letter or any other channel of communication
* Understand and give an overview of all numbers and trends, based on market knowledge, conversations and communications
* Arrange and take individual parent tours
* Process and acknowledge registration/acceptance forms and payments and all other communications from new parents and carers
* Administer school databases: input data, maintain records and produce data reports as required
* Organise mailings to parents of registered candidates informing them of Open Days, Scholarships and Bursaries, admissions procedures and financial assistance available.
* Prepare information required for admissions events such as Open Day, Induction Day and School in Action
* Provide support for and liaise with the academic teams during entrance procedures. This will include supporting the Scholarship and Bursary application process
* Send out report/reference requests to Headteachers and liaise with other schools where necessary
* Liaise with Deputy Heads and Senior Leadership Team to provide administrative support for Entrance Examinations/Tests including, examination day instructions, collation of results, offers, interviews, rejections and bursary applications
* Work closely with Marketing, Operations and other teams to deliver a smooth pathway at all stages
* Support the Marketing team with information, data and results to inform campaigns and support
* Source, collate and prepare information to be sent to new parents
* Attend relevant admissions related events (including occasional Saturdays and evenings)
* Collate and log returned documentation and distribute to relevant parties as necessary
* Any other reasonable tasks as directed by the Director of Marketing & Admissions and Admissions Manager
Other Duties:
* Follow responsibilities as defined in the Health & Safety Policy
* Promote and safeguard the welfare of children and young people with whom s/he comes into contact and adhere to and ensure compliance with the School's Child Protection and Safeguarding Policy
* Support and promote and School's ethos, aims and objectives including our Mission and our Five-Year Vision and Strategy
THE PERSON
It is essential for the successful candidate to have the following qualifications, experience, and personal attributes:
* Minimum of 2:1 qualification in a relevant degree subject, or equivalent.
* Experience in customer service preferably (but not essentially) in the education sector
* Hard working, flexible, efficient and proactive with a high level of accuracy
* Experience in balancing multiple projects and delivering successful outcomes via efficient planning and prioritising
* Experience in Excel, Word and other Microsoft systems
* A desire to learn more about independent education for girls and to be a part of the school.
It is desirable for the successful candidate to have the following qualifications, experience, and personal attributes:
* Experience in an independent school and experience of admissions systems and processes on at least one platform
* Knowledge of independent schools in and around the local area
* Knowledge of UK and international application procedures
* A confident, friendly and empathetic personality
Contact Details
Callum Halpin