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It support engineer

Oxford
Advanced Resource Managers
It support engineer
Posted: 10 July
Offer description

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12-Month contract – Inside IR35 – up to £89 an hour

Oxford – Fully onsite

Must be SC eligible. Current and active SC Clearance preferred

Defence sector

The IT Support Engineer is responsible for providing technical support to end-users within the organisation. This role involves troubleshooting hardware and software issues, managing IT systems, and supporting network infrastructure. The IT Support Engineer plays a critical role in ensuring the smooth operation of IT services and contributes to projects that enhance IT systems and security.

Key Duties:

Network and Infrastructure Support:

* Assist with the maintenance and troubleshooting of network infrastructure, including Firewalls, routers, switches, and wireless access points.
* Monitor network performance and escalate any critical issues to senior engineers or the network team.
* Support the setup and maintenance of VPN connections and other remote access solutions for employees working off-site.
* Support the setup and maintenance proxies and GPO Policies.

Technical Support:

* Provide Level 3 support to end-users for hardware, software, and network-related issues.
* Provide Level 3 support to the IT Technical teams for software applications deployment & configurations and network related issues.
* Troubleshoot and resolve technical problems, ensuring prompt resolution to minimise downtime.
* Assist with installing, configuring, and upgrading computer hardware, operating systems, and software applications.

IT System Maintenance:

* Maintain and monitor IT systems, including servers, desktop computers, laptops, printers, and mobile devices.
* Assist the IT Team in ensuring that all IT equipment is functioning properly and perform routine maintenance to keep systems up to date.
* Manage user accounts and access permissions, adhering to company security policies.

User Training and Documentation:

* Provide end-user documentation, training and guidance on IT systems and applications.
* Create and update documentation for common issues, troubleshooting steps, and IT procedures.

IT Security and Compliance:

* Ensure that all systems are compliant with internal security policies and GDPR regulations.
* Assist with the deployment of antivirus, software updates, and other security measures to safeguard the organisation’s data.

Knowledge and Skills:

* Customer-focused with a positive attitude towards resolving user issues.
* Strong time management and organisational skills, capable of handling multiple tasks simultaneously.
* A proactive approach to identifying and addressing IT issues before they escalate.
* Strong problem-solving and analytical skills with the ability to diagnose and fix issues quickly.
* Excellent communication and interpersonal skills, able to explain technical problems to non-technical users.
* Familiarity with IT service management tools (e.g., ServiceNow, JIRA) and remote support software.

Education, Qualifications, Experience:

* Bachelor’s degree in IT, Computer Science, or a related field (or equivalent work experience).
* Industry certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or ITIL Foundation are advantageous.
* Extensive experience in an IT support role.
* Experience troubleshooting both hardware and software issues on Windows (and possibly macOS) systems.
* Familiarity with networking fundamentals (TCP/IP, DNS, DHCP) and basic server administration.
* Able to Configure and troubleshoot firewall routing issues (Palo Alto / Checkpoint)
* Strong Working Knowledge of Firewalls and Routing
* Solid Knowledge of Networking and IP Network
* Knowledge and Experience of Cisco Network Equipment configuration.
* This role is primarily office-based but may involve occasional travel to support remote sites across the UK.
* Regular working hours, with occasional out-of-hours support required for system upgrades or emergency incidents.


Seniority level

* Seniority level

Mid-Senior level


Employment type

* Employment type

Contract


Job function

* Job function

Information Technology
* Industries

IT System Operations and Maintenance

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