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Mental health helpline operator

Long Eaton
Permanent
Active Care Group
Operator
Posted: 19 December
Offer description

Mental Health Helpline Operator

As a Mental Health Helpline Operator you willprovide telephone supportto people using the helpline services with the objective of preventing escalation to a clinical mental health intervention. Helpline Operators are the first point of contact within the Mental Health Helpline. The role includes greeting callers, establishing rapport, and assessing the level of risk and need. You will provide advice and guidance to the callers exploring practical solutions, utilising community resources where possible and signposting callers to relevant services. Follow up support will also be provided on a planned non-crisis basis.


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Paycare Health Benefits

Paycare health cash plan you can claim back costs for a wide range of everyday health expenses, including optical, dental, physiotherapy, and more, within an annual limit. Employee Assistance Program access to 24/7 GP appointments, 1‑1 counselling and health assessments. Team initiatives this may include team away days, P3s Big Day Out and our Annual Awards Ceremony. Discounts access to Paycare Perks and Tickets for Good. Personal development opportunities including mentoring, training, secondments, job shadowing, and more. Colleague Volunteering Programme one day paid leave per year. Enhanced sickness pay based on your length of service. Earning Potential optional overtime and refer a friend bonus scheme. Additional equipment provision some employees may be provided with additional equipment including workwear, tools and use of a company van or car.


Equal Opportunities Statement

P3 is an equal opportunities employer and is committed to combating all forms of discrimination. Please note P3 reserve the right to close this advert earlier than the stated closing date. Please note, this post is subject to an enhanced check made by the Disclosure & Barring Services, paid for by P3.

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