Job Description
Our Castle Donington based client are looking for a Customer Service Administrator to join their friendly team. You will be working in a small team, to build positive relationships with their customer base, mainly over email but sometimes via telephone.
Please note this is a 1 year maternity cover contract initially, but it could turn permanent for the right person.
Monday to Friday (no weekends)
Circa £25,000 depending on experience
Customer Service Administrator – The Role:
1. Managing and resolving customer enquiries in a timely manner, taking ownership of the enquiry from start to finish.
2. Processing orders accurately on their sales ordering system
3. Accurately recording and updating the information on the Customer service (CRM) system
4. Liaising with customers over email and via phone calls, building positive relationships
5. Working closely with internal departments.
Customer Service Administrator – The Candidate:
6. Experience in similar office based role
7. Excellent written and verbal communication skills
8. Ability to build rapport with our customers
9. IT literate
10. Excellent investigation skills and problem solving
INDC Apply
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