German Speaking Customer Service Advisor Location: Office-Based in Milton Keynes Hourly Rate: £14.56 per hour Start Date: Monday 8th September (may possibly start sooner depending on the candidate’s availability) Contract: Temporary to Permanent Are you fluent in both German and English – written and spoken – and passionate about delivering exceptional customer experiences? We’re looking for a bilingual customer service professional to join a dynamic, international team where your language skills and customer-first mindset will be truly valued. Working Hours for the Customer Service Advisor: * Fixed shift: 08:00 – 17:00, 5 days per week (including every other weekend) * Flexibility required to work until 18:00 on weekdays * Training: Monday to Friday, 10:00 – 19:00 (first 4 weeks) Please ensure full availability during training – no holidays during this period The Customer Service Advisor Role: As a German-English bilingual Customer Service Advisor, you will be the first point of contact for customers across the globe. Your role will be key in ensuring every customer receives outstanding service – first time, every time. Key Responsibilities for the Customer Service Advisor: * Handling inbound calls, emails, and live chat from German and English-speaking customers * Assisting with orders, delivery queries, returns, cancellations, and complaints * Sharing information on exclusive deals and discounts * Providing fast, friendly, and solution-focused support Essential Requirements for the Customer Service Advisor role: * Fluency in German and English, both spoken and written * Strong communication and interpersonal skills * A passion for customer service and problem-solving * Previous experience in a similar role is a plus – but not essential What’s in It for You as a Customer Service Advisor? This is more than just a job – it’s a chance to grow your career in a vibrant, supportive, and multicultural environment. During the 3-month probation: * Weekly pay via Tate Recruitment * Office-based in Milton Keynes * No second probation period once permanent Permanent Package and Benefits Once permanent, you’ll enjoy a comprehensive benefits package including: * Annual salary of £29,722.68 * Hybrid working available after probation * Overtime opportunities * 28 days holiday (inclusive of Bank Holidays, increasing with service) * Reward vouchers and 50% staff discount * Cycle to Work Scheme * Discounted gym membership * Health Shield Cash Plan * Life Assurance * Fun and interactive break-out areas with games, vending machines, and complimentary refreshments How to Apply If you're interested, please submit your CV. We will be in touch to discuss next steps