Customer service administrator

Full; time long-term temporary Customer Service Coordinator/ Administrator in Exeter Your new company Working for a national company at their site in Exeter. This role is a long-term temporary role with an opportunity to go permanently. The role is full-time, paying £14.60 per hour. 8.00am to 4.30pm Monday to Thursday and 8.00am to 4.00pm Friday (39.5 hours per week). Lunch break of 30 minutes in duration. Your new role - Daily monitoring of Engineers using Tom Tom Tracking.- Ensure that the Planner Group is maintained. - To monitor and record engineer's absence. - To ensure that daily calls are made to engineers to update on previous days' jobs and to plan for the current day.- To ensure that all calls are answered within three rings. - To allocate all breakdowns and jobs to relevant engineers and ensure that the job is transferred.- Regular communication with customers to provide updates and the status of jobs and attendance of engineers.- Communicate with suppliers with reference to work to be carried out.- Chase and approve 3rd party job sheets.- To create and convert quotations to a CS order and check with parts deliveries for planning- Daily monitoring of the work in progress list to progress orders with full parts deliveries for completion.- To produce invoice reports for customer specific reporting- To open service reports and chase missing supplier invoices or parts outstanding- To create interrupted service reports for invoicing and technical completion - To produce a monthly consolidation of all invoices.- Resolve service reports with van stock errors- To change and check new service reports received from engineersAmong other duties. What you'll need to succeed Excellent written and oral communication skills.The ability to plan, organise, prioritise and direct jobs accordingly.The ability to work independently and in a team environment.Previous experience within a customer service office / environment and being able to demonstrate excellent customer service skills.Commercial understanding and able to make decisions in a pressurised environment.Good working knowledge of Microsoft Windows packages (Word, Excel, Internet etc). What you'll get in return Weekly pay Long term role - potential of permanent 25 days plus 8 bank holidays per year - accrued holiday Free parking on site Pension contribution What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. 4806135