Due to exciting business growth, we're looking for a Customer Service Executive to join our team in Long Eaton. In this pivotal role, you'll be the first point of contact for our customers, ensuring every interaction reflects our high standards and commitment to excellence. If you're ready to play a key role in a thriving environment - we'd love to hear from you. BASIC SALARY: Up to £28,000 BENEFITS: · 24 Days Annual Leave · Employee Assistance Programme · Life Assurance LOCATION: This is an office based role in Long Eaton. COMMUTABLE LOCATIONS: Nottingham, Derby, Leicester, Long Eaton, Coalville, Loughborough, Castle Donington, Mansfield, Newark-on-Trent, Grantham, Melton Mowbray JOB DESCRIPTION: Customer Service Executive - Import, Wholesale, Design Reporting to our Managing Director, as our Customer Service Executive, you'll play a pivotal part in supporting the business, to ensure the smooth resolution of customer issues or delays, as well as ensuring the timely processing of customer orders and issuing of acknowledgement. Day to day, you will: · Action and resolve service complaints for customers · Respond to verbal and written sales and delivery queries · Process customer orders / service orders · Appoint 3rd party repair companies · Process and order swatch requests &m...