Job Description
Warranty Technician Competitive Salary
Knowlhill, Milton Keynes
Full-Time|Permanent
Are you passionate about cycling and skilled in resolving technical product issues? Do you thrive in a fast-paced environment where customer satisfaction and efficiency are key? If so, wed love to hear from you!
Were looking for a dedicated and detail-orientedWarranty Technicianto join our Warranty Department. Youll play a vital role in ensuring that customer returns and warranty claims are handled swiftly, fairly, and to the highest standard.
The Role
As a Warranty Technician, youll be responsible for:
* Managing the return and processing of warranty items in line with company and supplier policies.
* Ensuring customer complaints and technical issues are resolved promptly and effectively.
* Liaising with suppliers to ensure warranty returns are processed accurately and efficiently.
* Communicating key warranty and product insights to internal departments.
* Providing technical and warranty support to UK-based customers.
The Person
Reporting to the Warranty & GSR Manager, the ideal candidate will:
* Be confident in managing their own workload and making sound warranty decisions.
* Have excellent written and verbal communication skills.
* Be a clear and professional communicator who enjoys working directly with customers.
* Be an enthusiastic team player with a track record of achieving goals.
* Possess solid knowledge of Road and MTB bikes, with technical understanding of Shimano products being a distinct advantage.
* Be Cytech Level 1 or 2 qualified (or equivalent).
What We Offer
* A competitive salary package
* A supportive and dynamic working environment
* Opportunities for training and career development
* The chance to work with a team passionate about cycling and customer care
Ready to Join Us?
If you're a motivated and customer-focused technician who thrives in a collaborative environment, apply today and help us deliver top-class service to our cycling community.
Quality Personnelacting as an Employment Agency & Business (rated as one of the top 3 Agencies in Milton Keynes for the 5thyear running!).
Please note due to the volume of applications we receive you will only be contacted if we are progressing your application.
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