Our client is seeking a Customer Service Advisor to join their team on a permanent basis. The Customer Service Advisor will be working full-time in the Carlisle office, engaging with customer over the phone and email. The Customer Service Advisor must have proven Customer Service experience and hunger to succeed. Key Responsibilities for the Customer Service Advisor: To engage with first-line responses to complaints Assist in the generation of customer communications and documents Gather and present adequate information to customers on the services and products Proactively answering all incoming enquiries from customers providing excellent customer-focused outcomes Skills Required for the Customer Service Advisor: Customer Service experience IT literate, understanding of Microsoft Office Excellent communication skills both verbal and written