Job Description Are you passionate about delivering outstanding service in a fast-growing Tech Company?
Transport Exchange Group (TEG) is looking for a for a dedicated and solution-focused Customer Support Specialist to join our Customer Support team. You’ll be at the heart of our mission to provide high-quality support, resolve member queries efficiently, and ensure our users feel heard, valued, and empowered to get the most from our platform.
About Us:
Transport Exchange Group, established 25 years ago, is a rapidly growing B2B software (SaaS) company dedicated to providing cutting-edge solutions for the logistics and transportation industry. With ongoing investment in new products, we offer the excitement and innovation of a start-up coupled with the stability and benefits of an established business. We have presence in the UK, India and Ukraine.
As part of our growth, we’re committed to delivering a best-in-class customer experience—and that starts with you.
What You’ll Be Doing
Deliver excellent customer service through inbound and outbound phone and email communication
Handle daily support, complaint, and change request tickets using Zendesk
Provide ongoing guidance and training to help members maximise value from our produc...