Join to apply for the Warranty Helpdesk Engineer role at MSX International
To provide essential customer support for one of our longstanding automotive partners – a leading global vehicle manufacturer.
Working with the dealer network to review multiple customer warranty claims and record findings in a bespoke tracking tool.
Role Scope
* Accept and attempt to resolve enquiries from Customer Dealers (and Customer personnel)
* Record data as required into a bespoke computer application.
* Liaise with Customer Engineers / Staff on all issues associated directly with Prior Approval Helpdesk, obtaining clarification from the Team Leader / Project Management if required
* Write and circulate data to other Helpdesk Engineers / Field Engineers / Project Management / Customer Dealer Staff
* Liaise with Team Leader / Project Management on Vehicle Case Histories, trends, and analysis.
* Liaise with Dealership personnel at all levels.
* Participate in training / product information exchange with appropriate data sources.
Experience
* Experience in Aftersales (desirable)
Knowledge
An understanding of the mechanics of a modern motor vehicle (essential)
Skills
* Ability to listen and communicate technical advice to the customer.
* Polite and courteous customer service skills
* Able to work with minimal supervision and therefore need to be strong self-starter.
Attributes
* Passionate about the automotive industry and eager to build a career.
* Logical thought processes
* Inquisitive
* Capable of non‑leading questioning
* Adaptable
* Flexible approach to work
* Interpersonal
Working Pattern and Location
Permanent
Monday-Friday
Location: Colchester / Hybrid Working
Package
Up to £30,000 per year
25 days annual leave entitlement
Company contributory pension plan
Life Assurance
Car Salary Exchange Scheme
Company Information
You can learn more about MSX International on our website: www.msxi.com
Seniority Level
Associate
Employment Type
Full‑time
Job Function
Customer Service and Administrative
Industries
Retail Motor Vehicles
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