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Permanent roles offering job stability & security
Working as a Prisoner Custody Officer (PCO) in Prisoner Escort Custody Services (PECS) is more than just a role—it’s an opportunity to be part of a professional team that plays a vital role in the justice system, ensuring safety and security every day. We also offer:
* Base Salary of £23,402 (35hrs pw).
* Recognition of your contributions and growth through continuous training & development opportunities, with annual salary increments (Year 2 - £23,984; Year 3 - £24,436; Year 4 - £24,890).
* Pension (matched up to 6%), life insurance; 20 days annual leave (rising to 25 after 7 years’ service) plus Bank Holidays.
* A range of benefits supporting health and wellbeing, including Employee Assistance Programme, MIND, healthcare, dental plans, and more.
* Access to discounts and deals such as Merlin Attractions, mobile, cinema, leisure, retail, and hospitality discounts.
* A supportive team and culture committed to diversity and inclusion.
We operate 24/6, covering various early and late shifts, 35hrs pw. Flexibility is essential, with different working arrangements and additional hours. Rota schedules are provided 12 weeks in advance to help you plan your time off.
About the Role:
As a PCO at our court, you’ll work in a team to provide secure escorting and custody services, focusing on detainee wellbeing. Responsibilities include:
* Escorting defendants within court premises, including to and from courtrooms and cells, sometimes handcuffed for security.
* Monitoring detainees during court sessions to ensure safety.
* Handling sensitive information with discretion, maintaining professionalism, and supporting detainees emotionally.
* Providing access to food and drink, catering to dietary needs.
* Monitoring detainee health, reporting concerns.
* Ensuring court environment safety, responding to incidents, conducting searches.
* Completing accurate paperwork and data entry.
* Collaborating with court staff, law enforcement, and legal professionals.
What you need to do the job:
We value diverse experiences; what matters is your commitment to making a difference. You will learn during a 5.5-week training course and through colleagues. Ideally, you’ll have a valid driver’s license, be reasonably fit, and possess good communication skills. The role requires responsibility, vigilance, and professionalism, especially in challenging situations. Interest in criminology or psychology is a plus.
Assessment process: Briefing call, competency-based virtual interview, role-play, and written exercise.
Additional Information:
This role is exempt from the Rehabilitation of Offenders Act 1974, subject to security checks and references. It is not eligible for Skilled Worker visa sponsorship under current UK rules. Candidates must have at least two years remaining on their visa and have lived in the UK for at least one year, with a recognized professional as a counter-signatory.
About Serco
Serco delivers essential public services worldwide, focusing on innovation and improvement. We promote diversity and inclusion through employee networks and support flexible working arrangements. We are a Disability Confident Leader and hold the Silver Inclusive Employer Standard. We encourage applications from diverse candidates and support reasonable adjustments during the recruitment process. For assistance, contact jicareersuk@serco.com.
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