Customer Experience Coordinator Location: Rugby | Office Based Type: Full-time | Permanent Hours: Monday to Friday | 8.30am to 5pm | with a 4.30pm finish on a Friday | 1 hr lunch We are seeking a proactive Customer Experience Coordinator to join the team at a leading housebuilder, based in their Rugby office. Reporting to the Head of Customer Care, you’ll play a key role in ensuring buyers receive the highest level of service throughout their home ownership journey. What’s on Offer Competitive salary and benefits package 26 days holiday Bank Holidays Pension scheme, life assurance, and health & wellbeing support Free on-site parking and cycle-to-work scheme Opportunity to take part in company events and a discretionary bonus scheme Supportive and friendly team environment Key Responsibilities Act as the first point of contact for customer enquiries, providing a professional and efficient service Maintain regular communication with customers, ensuring expectations are managed effectively Update and maintain accurate customer records Liaise with site teams, contractors, and internal departments to ensure remedial works are completed to standard and on time Work to set timescales and deadlines to achieve high levels of customer satisfaction Support the Head of Customer Care in delivering an excellent after-sales experience What We’re Looking For Personable and approachable with strong customer service skills Excellent communicator, both written and verbal Highly organised, methodical, and able to prioritise tasks Confident IT skills, including Microsoft Office Previous experience in a similar role or knowledge of the housebuilding sector would be an advantage Job Ref: EN999 Note: Hollyfield Personnel will only contact successful candidates. By applying for this position, you consent to the retention of your details by Hollyfield Personnel.