Job overview
The post holder will support the provision of the highest quality patient care through dedicated administrative and clerical support and continuous improvement.
Based in a specialist clinical team, the post holder will be the point of contact for all administrative and clerical issues relating to patients' pathway of care, tracking and supporting them from referral to treatment &/or discharge.
The post holder will provide a patient-focused service that supports clinical staff in the provision of efficient integrated pathways that enable the best use of resources and ensure that patients are fit, willing and able to be treated and that they are treated in the right place, by the right person, at the right time.
The post holder will ensure high levels of patient care and will ensure clinician satisfaction by being an accessible, customer-focused and knowledgeable point of contact
Main duties of the job
To work as part of a multi-disciplinary clinical team maintaining efficient systems and processes relating to patient attendances and admissions. This includes maintaining accurate computerised and manual records, inputting registration and waiting list data onto the trust’s computer systems and ensuring that all patient records are kept up to date with any details relevant to the patient’s attendance and/or admission.
When necessary in conjunction with Medical Records ensure all patients’ records are available to clinical staff as required in adherence with the Trust Medical Records Policy. This may include receiving discharge summaries, histology reports, obtaining results from external organisations/healthcare providers and preparing them and patients’ records for review by clinicians as required.
To liaise with clinical staff to ensure that specialist equipment is available, where required, and that clinical teams (e.g. ward, outpatient department etc.) are aware of patients with specialist needs.
To schedule patients in for their appointments and surgery as per pathways and RTT standards.
To provide administrative support to clinical teams including the management of clinician’s timetables. Ensure consultants’ timetables, outpatient clinics and operating/treatment sessions are fully and appropriately utilised. Attend regular meetings with consultant teams, MDT teams, clinical staff, clinical departments and/or general managers as required for efficient processes.
Working for our organisation
St George’s, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey. Our sites include St George’s Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC).
After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce.
Detailed job description and main responsibilities
Please see job description for detailed information.
____________________________________________________________________________
Person specification
Knowledge
Essential criteria
1. Computer literate, with experience of using a keyboard
2. Knowledge of NHS service provision including the pathway of care
3. Knowledge of healthcare administrative systems and processes
4. Knowledge of confidentiality and data protection principles
5. Knowledge of health and safety
Skills
Essential criteria
6. Experience dealing with customer complaints and customer care
7. The ability to prioritise tasks effectively without direct supervision
Qualifications
Essential criteria
8. Good general education with GCSE or equivalent in English at grade C or above.
Desirable criteria
9. NVQ level 3 in Business Administration or Customer Care of equivalent
10. ECDL
Experience
Essential criteria
11. Experience of using a full range of IT/Patient administration systems
12. Experience of patient administration work in a healthcare setting
13. Experience of maintaining accurate records and databases and maintain safe filing system
Desirable criteria
14. Experience working in a similar role in a hospital/health care setting
15. Experience of completing national returns and/or database returns
Your application: Please ensure that you have read the job description and person specification and that your supporting statement reflects these, as your application will be assessed and scored against these criteria.
References: You will be required to provide 3 years of employment/educational history. We do not accept references from personal email addresses such as Hotmail, Gmail etc. therefore please ensure you are providing professional working email addresses within your application form. If you are unable to provide professional email addresses and are invited to an interview, please ensure you advise the interviewers of this - otherwise, this may delay your pre-employment checks.
Closing date: In order to streamline recruitment within our Trust, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.
Shortlisting: You will only be contacted via e-mail/SMS by the SWL Recruitment Hub if you are successfully shortlisted for this post. Please ensure that you check your Trac registered e-mail regularly.
DBS: We are committed to safeguarding children and adults who are at risk of abuse. As such, if this post will have access to children or vulnerable adults, you will be required to undertake an Enhanced Disclosure and Barring Service check. However, all employees have a responsibility for safeguarding children and vulnerable adults in the course of their duties and for ensuring that they are aware of the specific duties relating to their role.
______________________________________________________ Disability Advice Line: SWL Recruitment Hub is committed to promoting equity and equal opportunities for individuals with disabilities. We believe that greater diversity and inclusion will lead to an even more positive impact on the people we serve. For support with job opportunities and reasonable adjustments contact our Confidential Disability Advice Line at: Telephone: 02082963786 Text: 07501066267 Email: @. Our confidential answering service is available after 5pm. ______________________________________________________
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
NameMichelle FrancisJob titleAssistant Service ManagerEmail addressTelephone number02082964595