We've got an exciting opportunity to recruit Income Officers in Warrington on behalf of our well-established social housing client. This is a minimum 6 month contract, with possible extensions, working on a hybrid basis and 2 x set office days per week.
Our client are looking for candidates with proven experience within an Income Recovery/Maximisation role, ideally with a social housing environment or similar, with a good understanding of income/rent recovery processes, housing legislation and best practice. Ideally, you will have experience using the QL system.
Key responsibilities:
Manage your own caseload of customer accounts, ensuring income maximisation and minimal rent arrears for the group
Liaise with customers via telephone, email, or face to face visits where required to discuss arrears and bring accounts back up to date
Take early intervention and complete income, expenditure and affordability assessments to agree affordable repayment plans
Prepare pre-court paperwork and initiate legal proceedings where appropriate to recover outstanding arrears
Work closely with Tenancy Sustainment Officers, Neighbourhood Officers and Enforcement Officers within the group, as well as other external agencies
What you'll need to succeed
Experience in an income recovery role within social housing, with a good understanding of legislation and best practice
Strong IT CRM skills, experience of QL system preferable
Experience of completing income and expenditure forms, and agreeing affordable repayment plans
An understanding of welfare benefits
What you'll get in return
Weekly pay
Competitive hourly rates
Hybrid working
Option to be paid PAYE or Umbrella
Min 6 month contract with possible extensions
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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