Facilities Helpdesk Administrator
Salary: £28,000 - £30,000 DOE
Locations: Chertsey, Surrey and occasional travel to Uxbridge
Working hours: 40 hours per week, Monday to Friday
Position Overview
We are seeking a highly skilled and highly organised Helpdesk Administrator to join our Facilities Management team in a multi-site role at one of our prestigious clients in the Media & Entertainment industry. You will be responsible for ensuring incoming maintenance requests are prioritised and managed to resolution including all administration.
Key responsibilities
Work Order Management
* Receive, log, and prioritize incoming maintenance requests and work orders from various stakeholders
* Assign tasks to appropriate technicians or external service providers based on skillset and availability
* Monitor the progress of work orders to ensure timely completion and satisfactory resolution of issues
* Update stakeholders on the status of their requests and escalate urgent matters as needed
Purchase Order Processing
* Create and process purchase orders for necessary materials, equipment, and services required for maintenance activities
* Coordinate with vendors and suppliers to obtain quotes, negotiate prices, and ensure timely delivery of goods and services
* Maintain accurate records of all purchase orders, invoices, and receipts for financial reconciliation purposes
Administrative Support
* Assist with general administrative tasks such as filing, data entry, and documentation management
* Prepare reports, spreadsheets, and presentations to support the Facilities Management team as required
* Respond to inquiries and aid internal and external stakeholders in a professional and courteous manner
Qualifications and Experience
* Previous facilities helpdesk/maintenance coordination experience desirable
* Proficient in raising work orders, purchase orders, and managing administrative tasks efficiently
* Experience using facilities management software is highly desirable
* Strong organisational skills with the ability to prioritize tasks and meet deadlines effectively
* Excellent communication and interpersonal skills, with the ability to interact professionally with stakeholders at all levels
* Attention to detail and accuracy in record-keeping and documentation
* Ability to work both independently and collaboratively within a team environment