About Fenton & Our Vision
Fenton is a London-based direct-to-consumer fine jewellery company founded in 2019. We create only the best modern heirlooms that will stand the test of time, keeping your love stories alive for generations to come.
Fenton’s mission is to revolutionize the +5bn European fine jewellery sector through transparency, accountability and honesty. Our clients are at the heart of everything we do (just check our 500+ 5* Trustpilot reviews!), and we offer them the ability to customise their jewellery on our website, with each coloured gemstone or Solar Diamond responsibly-sourced from a network of exceptional dealers in countries with highly-regulated mining standards. Our team is based between London and India, allowing us the best of both worlds in all aspects of what we do.
In 2021, Fenton was the 3rd fine jewellery company awarded B Corp Status, and the only one operating at meaningful scale. To find out more about what this means for Fenton, have a look at our B Corp Promise.
About the role and what you will be doing:
Fenton is seeking a Client Adviser and Aftercare Coordinator to join our team. The Concierge team is at the heart of what we do at Fenton, is completely customer-centric and dedicated to providing the best-in-class service and experience.
The successful individual will be focused in operations and customer service including sales and aftercare,, and the role day to day will involve managing customer enquiries and supporting the operations team with dispatches, workshop runs, and inventory management. The individual should be enthusiastic about providing the best in class customer service and a passion for jewellery highly desirable.
This role will face new challenges on a weekly basis, and is a great opportunity to learn the inside of a retail business from the ground up as it touches different parts of the business. We value proactivity and bigger-picture thinking - no task is too small and the successful candidate will roll up their sleeves to prove their can-do attitude on a daily basis, contributing ideas and energy to the Fenton ‘shop floor’.
Key responsibilities will include:
* Responding to all customer inquiries with a Fenton style approach, using a mix of emails, phone calls, whatsapp, etc.
* Helping manage the post-purchase journey with the customer regarding our Aftercare policy, working closely with them to advise on how to best wear and protect their jewellery, and supporting our operations team with managing repairs with our UK workshop.
* Visiting our local workshops to manage the in and out flow of customer repairs.
* Supporting with customer dispatches, inventory management and packaging supply.
* Working to further the day-to-day and long term needs of the business. No project is too big or too small for you to handle, you are able to get your hands dirty and jump into execution.
* Hosting in person and virtual client appointments.
What we’re looking for:
* 1-3 years of work experience in sales or retail (jewellery experience desirable).
* An understanding of Fenton with a passion for what we stand for as a brand.
* Strong proficiency in written and spoken English.
* Ability to multitask effectively and remain calm under pressure.
* Comfortable with a digital first work culture and tools such as Facebook, Instagram, Whatsapp, Excel, Word and Powerpoint.
* The right attitude! You are eager to learn and grow, you want to develop your skills at Fenton and see it as an important stepping stone in your career.
* Enthusiasm. Everything can be learnt if you approach it in the right way.
* Working days: 5 days per week Monday - Sunday (rota based). Weekends required 3 out of 4 weeks as a general rule with time off during the week in lieu of weekends.
* Work authorisation in the UK required.
As a company, we are striving to create a team that is diverse, digital-first and loves to take on new challenges at a fast pace!
Benefits
* Working in a fast growing and exciting start-up in Central London with plenty of opportunities to learn, develop, and grow both personally and professionally.
* A competitive annual salary
* 25 days holiday per year
* Private health insurance and mandatory pension contributions
* Comprehensive career growth trajectory with clear milestones to reach each step
* Employee discounts on Fenton jewellery and a manicure allowance!
* A modern office space in Bond Street with a great culture
* Bagel Wednesdays
* Company drinks, activities, and outings
* A social, intelligent, and highly driven team supporting you
Application Next Steps:
Please apply with a CV and Cover Letter to lily@fentonand.co
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Find out more about Fenton on instagram @fentonandco and www.fentonand.co.
Or read more here: Fenton in The Times, Fenton in Courier & Fenton in The Telegraph.
Fenton do not discriminate on the basis of race, religion, colour, gender, sexual orientation, age, marital status, or disability status.