Summary
Dudley Motor Company are looking for a professional person for their reception. Must have a smart appearance and excellent telephone manner, as will be customer-facing.
Wage
£16,685.50 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
£7.55 per hour rising to £8.00 from 1st April 2026
Training course
Customer service practitioner (level 2)
Hours
Monday - Friday, 8.00am - 5.00pm, 1/2 hour lunch.
42 hours 30 minutes a week
Start date
Wednesday 11 February 2026
Duration
1 year
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
* Working on the main reception desk
* Meeting and greeting face-to-face with customers
* Assisting with customer requests and queries
* Answering telephones- inbound and outbound calls
* Working and liaising with the workshop controller regarding vehicles booked in for maintenance and repairs
* Logging information and booking vehicles in for service & repairs on IT systems
Where you'll work
Trindle Road
Dudley
DY2 7AZ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
STAFF SELECT LTD
Training course
Customer service practitioner (level 2)
What you'll learn
Course contents
* Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
* Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
* Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
* Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
* Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
* Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
* Demonstrate patience and calmness.
* Show you understand the customer’s point of view.
* Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
* Maintain informative communication during service recovery.
Training schedule
* No day release required- In-house training/ coach visits
* Functional skills maths & English if required
More training information
* Customer Service Practitioner Level 2
* Functional Skills if required
* OTJT
* EPA
Requirements
Essential qualifications
GCSE in:
Maths and English (grade 3-4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Problem solving skills
* Administrative skills
* Analytical skills
* Logical
* Team working
* Initiative
* Non judgemental
* Patience