Revenues Assistant needed in Stoke on Trent - Paying £21.99 per hr - Ref 5268621
Full-time, temporary position
Key Duties / Responsibilities
1. Assist in the effective maintenance of Council Tax, Sundry Debt, and Business Rates accounts, considering liability, exemptions, reliefs, discounts, payment methods, and valuations. This includes applying changes and authorising invoices.
2. Take card payments using industry-standard software and understand payment card industry standards. Investigate unallocated bank payments and allocate them to accounts.
3. Maintain up-to-date knowledge of relevant legislation, internal procedures, and processes, and stay informed of changes.
4. Contribute to the collection of approximately £350 million annually across three debt streams.
5. Help prevent and detect fraud, referring suspicious accounts to the fraud department.
6. Set up direct debits and handle sensitive financial information securely. Reconcile banking reports and contact customers regarding payments.
7. Check and send swipe card reports to external providers.
8. Manage billing exception reports and rebill accounts as needed.
9. Process notifications of deaths via 'Tell us Once' or the Death List, updating accounts accordingly.
10. Trace debtors who have absconded using internal and external systems.
11. Identify debts for write-off and use the correct codes in the system.
12. Assess and process refunds.
If interested, please email your CV to verity@essentialemploy.co.uk quoting the reference number.
Essential Employment acts as an employment business for this vacancy. We are an Equal Opportunities Employer.
All roles may require pre-employment checks, including references. Please be prepared.
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