One Stop • Kilton Hill, Worksop • Apply by 22-Jul-2025
About the role
What is in it for you
Job Description
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.
You will play an important role in the daily operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.
Since the customer is at the heart of everything we do, you will constantly seek ways to improve service through on-the-job coaching and feedback.
With your guidance, your store will always remain a safe place to work and shop.
You will be Responsible For
* Knowing your customers and serving them with passion and pride, delivering natural and great service.
* Encouraging customers to provide feedback via the ‘have your say’ survey.
* Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
* Applying your training to ensure safe working practices.
* Participating in seasonal, community, and charity events to foster an inclusive atmosphere.
* Being knowledgeable about store performance and understanding your role in delivering profit.
* Living our values, making everyone feel welcome, and adhering to policies.
* Clocking in and out at shift start and end to ensure accurate pay.
* Following security procedures and wearing safety equipment to keep yourself, colleagues, and customers safe.
* Following the think 25 policy when serving age-restricted products.
* Responding promptly to assistance calls or interventions on self-service checkouts and explaining your actions to customers.
* Maintaining a clean, tidy, and organized store environment.
* Potentially running the shift in the absence of the Shift Leader or Store Manager.
* Following all training to ensure safety, legality, and store standards.
* If applicable, managing the day-to-day operations of the Post Office Local, including passing necessary background checks.
Flexible Working
We support flexible working arrangements to accommodate different life situations. Discuss your needs with us during your application process.
Core Purpose
Serving our customers, communities, and planet a little better every day.
Values
* Customers are at the heart of everything we do
* We treat each other with respect
* We work together as one team
* We make things easier
About us
One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including Post Office, PayPoint, lottery, and vending solutions.
We are committed to inclusivity and accessibility, having been accredited as a Disability Leader Level 3. For support options, please click here.
Please Note
Applicants must be above school leaver age. For details, click here.
Benefits
* 10% discount in One Stop
* 10% discount at Tesco & Tesco Cafe (increased to 15% on 4-weekly pay weekends)
* 20% discount on F&F Clothing in Tesco Stores
* 10% discount at Tesco Mobile, including Colleague Deals
* 20% off insurance at Tesco Bank
* Discounted eye care through Vision Express
* Discounts at Tesco Pharmacy, including health checks and flu jabs
* Discounted cash plan through Simply Health
* Exclusive deals and discounts with various retailers and services
* Save as you earn scheme
* WeCare support services including online GP, mental health support, and fitness programs
* Annual leave increases with service
* Retirement Savings Plan
* Life Assurance
* Car Allowance (if applicable)
* Private Medical Insurance (if applicable)
* Flexible working options such as part-time, job shares, and shift patterns
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