Social network you want to login/join with:
Customer Service Coordinator (Hiring Immediately), Newtownabbey
col-narrow-left
Client:
Co-op
Location:
Newtownabbey, United Kingdom
Job Category:
Other
-
EU work permit required:
Yes
col-narrow-right
Job Views:
2
Posted:
08.05.2025
Expiry Date:
22.06.2025
col-wide
Job Description:
Closing date: 07-05-2025
Customer Team Leader Location: 32 Upper Malone Road, Belfast, BT9 5NA Pay: £13.65 per hour Contract: 20 hours per week + regular overtime, permanent, part time Working pattern: Varied shifts including early mornings from 6am, afternoons, late evenings until 10pm, and weekends, to be discussed at interview.
Full, paid training provided. You can now apply for this role using your mobile device (no CV needed!).
You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales.
We’re looking for Customer Team Leaders to join our team at Co-op.
When you join Co-op, you’ll get dedicated support to help you grow your career, as well as benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.
As a Customer Team Leader, you’ll be part of a friendly team dedicated to helping our customers. You’ll lead the store team—coaching and supervising our Customer Team Members and deputising for the Store Manager, while delivering excellent customer service and performing various store tasks like re-stocking shelves and cleaning spillages.
At Co-op, we do things differently. For over 175 years, we’ve focused on making things fairer for our members and communities. As a colleague, we promise to support your physical, mental, and financial wellbeing, with policies to help through life events including bereavement, pregnancy loss, fertility treatment, and menopause.
What you’ll do
* Provide friendly, welcoming, helpful, and thoughtful service daily, managing the store and handling challenging situations.
* Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone’s voice is valued and respected.
* Ensure the store remains safe, legal, and fully operational.
* Manage diligence checks and stock accuracy to enhance shopping experience.
* Support your store manager by deputising when needed and assisting with HR processes.
* Lead the introduction of new products and services, working with your team to implement changes and gather feedback.
* Build relationships and engage in your local community, supporting the delivery of the local Co-op community plan.
This job would suit people who have
* A genuine care for customers and members’ needs.
* The ability to balance leading/supporting your team and working on the shop floor.
* Great people skills to build positive relationships with customers and colleagues.
* Strong organisational and problem-solving skills.
* A desire to learn, grow, and develop leadership skills.
* The flexibility to work various shifts.
Why Co-op?
* Paid training and support for your development and career growth.
* 30% discount on all Co-op products plus 10% on other brands.
* A pension scheme with up to 10% employer contributions.
* Wagestream app for accessing a percentage of your pay as you earn.
* 36 days holiday including bank holidays (pro-rata for part-time).
* Virtual healthcare services for you and your family, including GP, eye care, mental health, and nutrition support.
* 24/7 employee assistance service.
* Rota sharing three weeks in advance via your phone.
* Cycle-to-work scheme.
Building an inclusive workplace
We aim to build diverse teams and welcome applications from everyone. We strive for inclusive environments where colleagues can reach their potential. We celebrate differences and ensure our teams reflect the communities we serve.
If you have a disability, we can make reasonable adjustments in our recruitment process. We’re part of the Disability Confident scheme, offering interviews to disabled candidates who meet the minimum criteria.
Please indicate if you wish to be considered under the scheme when applying.
During the recruitment process, we may ask for reasonable adjustments to enable your participation.
Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our diversity commitments at jobs.coop.co.uk/diversity-inclusion-wellbeing.
As part of your application, you will complete two online assessments (~20 minutes).
We reserve the right to close the vacancy early. #J-18808-Ljbffr