Lead field service engineer midlands

Job Description

At TOMRA our reverse vending machines help millions of people recycle every day – and as we continue to grow across the UK, we’re looking for an experienced Lead Field Service Engineer to help install and keep our systems running at their best.

This is a hands‑on, field‑based role with real variety, responsibility, and the opportunity to support and mentor others as our UK service team scales.

As a Lead Field Service Engineer, you’ll be the face of TOMRA at customer sites across the UK. You’ll install, maintain, and repair our reverse vending machines, ensuring excellent uptime and customer experience. Once fully trained, you’ll also play a key role in supporting and onboarding new technicians, acting as a technical escalation point within the team.

The role involves regular UK travel, with overnight stays and visits to service hubs or offices.

What you’ll be doing

You’ll take ownership of the preparation and readiness of TOMRA machines across your region, acting as the key link between field teams, operations, and third‑party logistics (3PL) partner. A big part of the role is building capability within the partner, embedding simple and repeatable processes, and ensuring machines are correctly configured, tested, and ready for smooth installation.

Alongside this, you’ll work hands‑on with installation, maintenance, and troubleshooting in the field, supporting engineers, improving processes, and helping scale a consistent, high‑quality operating model as the UK rollout grows.

• Take regional ownership for machine preparation, configuration, and readiness before customer delivery
• Act as the link between field teams, operations, and third‑party logistics partners
• Manage and train 3PL teams, ensuring machines are correctly pre‑configured, tested, and dispatched to standard
• Work closely with Field Service Engineers to enable smooth installation and handover
• Install, maintain, and troubleshoot TOMRA machines on‑site, reducing downtime and ensuring performance
• Drive process improvements to increase efficiency, quality, and scalability across the region
• Build strong customer relationships while maintaining accurate records, tools, and inventory standards

Shift or weekend work may be required as the service organisation continues to expand.

Qualifications

What we’re looking for

• Comfortable working with electro‑mechanical systems, including analysing, testing, and supporting repairs
• Some previous experience with managing and training a 3rd‑party logistics firm is a big plus
• A practical, solutions‑focused mindset and strong attention to detail
• Confidence working independently in the field and managing your own workload
• A customer‑first approach with clear and professional communication skills
• Full UK driving licence (max. 3 points)
• Flexibility to travel extensively across the UK

Experience with reverse vending machines or similar automated equipment is an advantage, but not essential – full training will be provided.

Previous experience supporting or training others is also beneficial.

Benefits

What do you get from joining TOMRA?

• A company that focuses on employee safety
• Be part of a purpose‑driven organisation contributing to sustainability and recycling at scale
• A varied, autonomous role with real impact and visibility
• Structured training and development on TOMRA technology
• Opportunity to grow with a rapidly expanding UK service organisation
• Competitive salary, company van, tools, and benefits package
• Health insurance after probation period (with the option to add family)
• Employer pension 10% non‑contributory pension contributions
• Tenure Leave (can accrue more leave after 5+ years of service)

Deadline for applications is Sunday 19th April.

TOMRA does not differentiate on the basis of gender, race or ethnicity, religion, colour, sexual orientation or identity, disability, age, or other protected statuses as given by applicable law. We are committed to creating a diverse and inclusive environment and are proud to be an equal opportunity employer.