About The Company OCS UK & Ireland is a leading facilities management company with 50,000 colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment. About The Role Days of Working: Monday to Friday Requirement to complete 1 week from 5 as an on call escalation manager. This will operate on a rotational basis across the 5 regional facilities manager on the account. Position Overview OCS is seeking a dynamic and experienced Regional Facilities Manager to oversee the maintenance and operations of retail facilities across a designated region. This role requires a proactive individual with exceptional customer interaction skills and a strong focus on customer satisfaction. The successful candidate will ensure that all facilities meet the highest standards of safety, functionality, and appearance. Key Responsibilities Facility Management: Oversee the day-to-day operations of retail facilities, including maintenance, repairs, and upgrades. Customer Interaction: Maintain high levels of customer interaction, addressing concerns promptly and ensuring customer satisfaction. Vendor Management: Coordinate with external vendors and contractors to ensure timely and quality service delivery. Budget Management: Develop and manage budgets for facility operations and maintenance. Compliance: Ensure all facilities comply with health, safety, and environmental regulations, with a strong focus on H&S. Reporting: Prepare regular reports on facility status, maintenance activities, and budget expenditures. Client Liaison: Regularly liaise with client managers to ensure alignment and satisfaction. Financial Accountability: Ensure budgets and Work In Progress (WIP) targets are met, maintaining financial accountability. ESG: Promote and implement Environmental, Social, and Governance (ESG) initiatives within facility operations. Travel: Travel within the region as required, with occasional overnight stays away from home. Skills And Qualifications Experience: Minimum of 5 years in facilities management, preferably in a retail environment. Customer Focus: Strong customer service skills with a focus on enhancing customer experience. Communication: Excellent verbal and written communication skills. Problem-Solving: Ability to identify and resolve issues efficiently. Organizational Skills: Strong organizational and time management skills. Technical Knowledge: Familiarity with building systems, maintenance procedures, and safety regulations. Flexibility: Willingness to travel within the region and stay overnight as needed. If you are a motivated individual with a passion for facilities management and customer service, we encourage you to apply for this exciting opportunity at OCS How To Apply If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available. We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.