Job Description Are you an automotive professional ready for new challenges? MSXI has the job for you! MSX International is looking for a Product Performance Engineer to support our Volvo team by delivering product quality reporting and analysis in the EMEA region. The Role The Technical Helpdesk Engineer will work with a team of helpdesk engineers to accept enquiries, provide guidance and technical instructions to the approved repairer network and independent repairers and customers. In addition, the Technical Helpdesk Engineer will: record data into the computer system provide vehicle and concern detail about cases identify and report on vehicle case histories, trends, and analysis deal with and respond to telephone calls and emails