Salary: £30,000 - 38,000 per year Requirements: Strong knowledge of UK customs procedures and/or freight forwarding operations Hands-on experience completing import and export entries Excellent communication and customer service skills Ability to work independently and as part of a team Strong problem-solving skills with excellent attention to detail Ability to remain calm and effective under pressure Positive attitude with a willingness to learn new systems and technologies Previous customer service experience is desirable Knowledge of Sequoia software is desirable Familiarity with Microsoft Office applications is desirable Additional experience in import/export customs entries is desirable Responsibilities: We provide technical and operational support to customers within the customs and freight forwarding sector We assist clients with import and export processes using specialist software systems We troubleshoot customer issues and provide effective resolutions We deliver excellent customer service while managing multiple queries We work collaboratively with internal teams to ensure a high standard of support Technologies: Support More: We are seeking a Technical Support Specialist with experience in customs or freight forwarding to join our growing team near Feltham in Ashford, Middlesex. This is an excellent opportunity for someone with a strong operational background in imports and exports who wants to move into a more technical, customer-focused role within a supportive and collaborative environment. We work closely with freight forwarders, customs agents, and logistics companies, helping customers streamline their import and export processes using specialist customs software. The role offers a salary of £30,000 to £37,000 per annum, working Monday to Friday on a rotating shift pattern between 8:00am and 7:00pm. Hybrid working is available after successful completion of probation, and you will also join an out-of-hours on-call rota with additional overtime payments after probation. last updated 21 week of 2026