Are you a reliable, adaptable, and friendly Receptionist with a passion for supporting patient care? DHU Healthcare is currently seeking a full-time Receptionist to join our dedicated Primary Care team at Buxton Medical Practice.
Main duties of the job
Generous Annual Leave: 25 days + 8 bank holidays (increasing with service) Pro Rata
Health Cash Plan: Free Level 1 cover after six months includes dental, optical, therapies, and 24/7 GP access for you and your family
NHS Pension Scheme: Continue your contributions and retain NHS benefits
Car Lease Scheme: Hybrid and electric vehicles available through NHS Fleet Solutions
Cycle to Work Scheme: In partnership with Halfords
Employee Assistance Programme & Wellbeing Hub: Including shopping discounts and mental health support
Birthday Leave Guarantee: Take your birthday off or use the day another time
Free Parking: Available at most of our locations
Supportive, Inclusive Culture: We champion diversity, equity, and professional development
About us
At DHU Healthcare, we believe in creating a workplace where everyone feels respected and supported. We proudly uphold values of Compassion, Accomplishment, Respect, and Encouragement in everything we do.
We are also a proud Forces-Friendly Employer, welcoming applications from Veterans, Reservists, and military families.
Ready to Support Healthcare with Purpose? Apply today and become part of a compassionate team committed to excellent patient care.
Need a different way to apply? Were here to help just email us at dhutalentacquisition@dhuhealthcare.nhs.uk
Job responsibilities
Purposeof the Role
DHUHealthcare CIC is a non-profit making provider of primary care, urgent care andout-of-hour services within Derbyshire, a population of just over one million.
Thispost provides a wide range of medical reception and clerical work support. Therole requires a good working knowledge of Primary care including knowledge ofclinical systems specifically SystmOne.
Acommitment to a quality service and excellence in all that DHU Health Care CICundertakes are integral to the role and the development of the service.
Thepost holder will participate in promoting and advancing DHU Health Care CIC.
KeySuccess Measures
Compassionate - We show kindness, consideration and understandingin everything we do and demonstrate our caring nature to our patients, peopleand communities.
Accomplished - We are available day and night a responsive,adaptable, professional NHS partner, providing the best advice, care and treatmentfor every individual.
Respectful - We recognise the value that individual and teamdifferences bring - welcoming views, listening, being honest, and learning fromothers experiences.
Encouraging - We believe everyone matters, so we inspire confidencein others - promoting speakingup, fostering career-long learning anddevelopment, and supporting improvement ideas.
Key Areas ofResponsibility & Accountability
Depending on your base location there may be a need to open alldoors, start the computers, ensure that the reception is ready to receivepatients from 8am, as required, reporting any issues to the Practice Manager orGP Lead and Operations Manager.
To lock all doors and cabinets, close allwindows and close down the computers at the end of the day, ensuring allpatients have left.
To undertake reception duties as required,during the hours of duty, greeting and managing patients in a courteous andappropriate manner.
To receive and record incoming calls accuratelyand transferring calls as appropriate to Doctors, Nurses, the Practice Managerand other staff.
Comfort call patients if DNA
To receive and record requests for home visits,following the protocol for this.
To receive patients, dealing with theirenquiries and explaining surgery procedures.
To make new and follow-up appointments and dealefficiently with appointment bookings.
To extract patient records as required.
To check daily mail, extract and file any otherrelevant documents.
To summarise patient records, followingprotocol.
To undertake all aspects of data entry.
To ensure the reception area and back office iskept tidy and ready for use by incoming colleagues and that information aboutany unresolved, outstanding or urgent matters is passed on.
To maintain the waiting area in a neat and tidycondition.
To provide a positive image of the organisation.
To maintain his/her own professional competencein accordance with professional requirements, detailed in an annual PersonalDevelopment Plan that demonstrates a continued commitment to training anddevelopment.
To immediately bring to the attention of theManager any issue or incident, clinical or otherwise, that would attractcensure or praise, or might bring DHU to the attention of the SHA, CCG, PBC orLMC or into the public view.
To adhere to all DHU Health Care CIC Policiesand Procedures as necessary.
To maintain confidentiality of informationrelating to patients, clients, staff and other users of the services.
To undertake any other duties commensurate withthe role, within the bounds of his/her own competence.
As youwill expect the organisation may change from time to time and you will beexpected to meet the operational requirements.
Anyother reasonable duties as required from time to time.
Values,behaviours and principles
We are always:
Compassionate we show kindness, consideration and understanding in everything we doand demonstrate our caring nature to our patient, people and communities
Accomplished we are available day and night a response, adaptable, professionalNHS partner, providing the best advice, care and treatment for every individual
Respectful we recognise the value that individual and team difference bringwelcoming views, listening, being honest, and learning from others experiences
Encouraging we believe everyone matters, so we inspire confidence in otherpromoting speaking up, fostering career-long learning and development, andsupporting improvement ideas
Health & Safety
The post holder is required to take responsibilityfor their own personal safety and that of other
persons who may be affected by his/her acts oromissions at work. The post holder is required to comply with DHU Health CareCICs Health & Safety Policy and Procedures.
Infection Prevention & Control
Infection Prevention & Control is pivotal inensuring a safe & clean environment for both patients and staff.
IP&C iseveryones responsibility and strict adherence to the IP&C policy isexpected of ALL employees
of theorganisation.
Safeguarding
DHU Health Care is committed to safeguarding andpromoting the welfare of Adults, Children and Young People and expects allstaff and volunteers to share this commitment.
Diversity
DHU believe our workforce should be as diverse asthe range of services we offer, and the communities we serve. We are committedto valuing and encouraging diversity throughout our workforce, regardless ofage, disability, gender reassignment, marriage or civil partnership, pregnancyand maternity, race, religion or belief, sex or sexual orientation. As part of our mission, we are dedicated toeliminating discrimination.
Person Specification
Experience
* High level of Administration experience
* Previous experience in a health care environment desirable
* Computer experience (e.g. Word/Excel and other packages) as well as email systems and other electronic media
* Accuracy and attention to detail
* IT literacy skills in Word, Excel, PowerPoint
* Flexible & adaptable to meet changing needs of service
Qualifications
* Full valid driving license and use of a vehicle and able to travel to other DHU bases on occasions
Personal Qualities
* Good team player able to work within a multi-disciplinary team
* Ability to work under own initiative
* High level of interpersonal skills
* Adhere to the Confidentiality Code and Data Protection Regulations
* Flexibility to meet service/Rota needs including annual leave and sickness cover
* Requirement to meet DBS and other checks that must be satisfactory to DHU Health Care CIC recruitment process
Skills and Knowledge
* Self-motivated, able to work without supervision, using own initiative to complete tasks
* Well-developed influencing skills combined with a facilitative and supportive style of working
* Ability to prioritise work and meet deadlines
* Good interpersonal and communication skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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