Summary The Carpet Stop in Cheadle Hulme are recruiting for an Apprentice Administrator/Sales Assistant. The successful candidate will work towards completing a Level 2 Customer Service Practitioner apprenticeship over the duration of 16 months. Wage £14,526.20 for your first year, then could increase depending on your age National Minimum Wage rate for apprentices Check minimum wage rates (opens in new tab) Training course Customer service practitioner (level 2) Hours Monday 09:00-17:30, Wednesday - Friday 09:00-17:30, Saturday 09:30-17:00 (Tuesday & Sunday not working) 30 min lunch. 37 hours a week Start date Friday 15 August 2025 Duration 1 year 4 months Positions available 1 Work Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience. What you'll do at work Data inputting Updating customer details using a CRM software system Processing customer orders Help answering with incoming calls Booking appointments with customers Responding to email/social media enquiries Following up customers enquiries Face-to-face and telephone sales Working closely with the sales team Where you'll work 2 Adswood Road Cheadle Hulme Cheadle SK8 5QA Training Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills. College or training organisation NORTH LANCS. TRAINING GROUP CIC Your training course Customer service practitioner (level 2) Understanding apprenticeship levels (opens in new tab) What you'll learn Course contents Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery. Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions. Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand. Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation. Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines. Demonstrate patience and calmness. Show you understand the customer’s point of view. Use appropriate sign-posting or resolution to meet your customers needs and manage expectations. Maintain informative communication during service recovery. Your training plan Level 2 Customer Service Practitioner Functional skills Work based learning Requirements Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know. Skills IT skills Team working Experience in an admin role Excellent telephone manner About this company We have been serving our customers since 2007, providing the best possible service at very affordable prices for all your carpet and flooring needs. We are a family-run business with an ethos of ensuring the customer’s needs come first. Over the years, we have developed our business and invested in a vast warehouse carrying a wide range of stock. This asset allows The Carpet Stop showrooms to look stunning and lowers prices. We offer a vast choice of carpets, LVT, vinyl and laminate flooring. We support this with a reliable collection of carpet and flooring services. Check them out! After this apprenticeship Progression onto full-time employment. Ask a question The contact for this apprenticeship is: NORTH LANCS. TRAINING GROUP CIC Recruitment recruitment@nltg.co.uk 01254395355 The reference code for this apprenticeship is VAC1000318866.