Vacancy NameProduct and Proposition Lead Vacancy NoVN1140 Job TypePermanent LocationHatfield Job Details
Product and Proposition Lead
Contract type:Permanent
Location:Hatfield (Hybrid working - 3 days in the office)
Working hours per week:40 hours
Level:Lead
Application Closing Date: Tuesday 6th January
About us
Our mission is to deliver joy in every shop, through unbeatable choice, unrivalled service, and reassuringly good value.
We’re Ocado Retail, a market-leading joint venture between Ocado Group and M&S, and the world’s largest dedicated online supermarket,. Not only is Ocado.com the only place to shop a full range of M&S food online, it’s also the home to the widest online supermarket range in the UK and champion of small, independent brands. We’re also the brains behind, our same-day grocery delivery service.
About the team and the role
As the Product and Proposition Lead, you will be looked to as the expert in your area and take responsibility across the Product Team to ensure the E2E experience is aligned, understood, considered and optimised. You will be expected to define and shape the future propositions for Ocado Retail across your defined domain and wider onsite experience, shaping the future of the product to meet the needs of our customers and our business strategic goals. Act as the bridge between the technical world of Group Product and the business world of Ocado Retail
What you’ll do
As the Product & Proposition Lead across Customer and Trading, you will be responsible for setting the strategy for the product proposition and collaborating across other domains to support, and lead the go to market plans for all propositions across total customer, and wider into the business where necessary.
These are in addition to the activities involved in managing your domain:
1. Focusing, managing and maximising the success of proposition definition for your domain, bringing together business strategy, commercial landscape, customer research, performance metrics and behavioural data in order to identify high impact product opportunities that deliver best outcomes for our customers.
2. Lead development scoping and delivery with technical developers and UX specialists to make these ideas a reality.
3. Lead creation of business cases for future development, supporting prioritisation to deliver a market leading customer experience that delivers commercial results, working closely with Ocado Group.
4. Work across Insight, UX, CRO, Ecommerce and Group teams to define customer and business requirements.
5. Owner of feature delivery onto the site, ensuring any feature delivers to expectations and launches as planned, including ongoing ‘Spill The Beans’ Slack channel feedback management.
6. Own the onsite journey for your proposition domain, ensuring a seamless launch, customer communication through the journey, integrations implemented on time and clarity on performance and ongoing optimisation.
7. Own the communication strategy for your product area that enables you to effectively share the product strategy, plans, risks and goals, alongside impacted audiences internally and externally.
8. Driving innovation and providing inspiration for customers by creating and building new ways to shop or improve the shopping experience that drives conversion and sales and considering differences in needs and motivations across our customer segmentation.
9. Building a roadmap of new commercial opportunities (such as implementing the usage of new technology or developing our loyalty strategy) from scoping to implementation.
10. Scoping, manipulating and interpreting detailed analysis to support in the identification of new opportunities with commercial gains or risks detailed.
11. Reviewing and testing features and functionality delivery, ensuring they meet the requested scope and their performance demonstrates that it aligns to both customer and commercial needs.
Who you are
12. Experience in bringing together different strategies and leading other areas to achieve success.
13. Strong experience of developing and successfully executing the vision and strategy for products that align with company goals and customer needs.
14. Strong experience prioritising product roadmaps with clear feature definition and roadmap management.
15. Excellent skilled communicator, with strong stakeholder management and influence skills, with experience in managing and leading cross functional teams, coordinating across product, design, testing and business teams to achieve product outcomes.
16. Experience in developing, running and supporting others in leading go to market strategies, ensuring successful product launches, leveraging data to drive continuous improvement.
What’s in it for you
By joining Ocado Retail, you’ll have the chance to experience life at the world’s largest online retailer, work with an amazing bunch of people who challenge what’s possible each day, and grow your skills and career in online retail.
If that’s not enough to tempt you, you’ll also get access to loads of great benefits to sweeten the deal. Here’s a taste of what we offer:
Health & Wellbeing: Private medical insurance with option to add your family, Digital GP appointments, market-leading family policies, mental health support, discounted gym memberships, dental insurance, and more.
Spend & Save: Annual bonus scheme split between personal and business objectives, recognition with reward platform, up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount, free breakfast every day in the office, electric vehicle leasing scheme, and free shuttle bus from Hatfield station to the office.
Never miss the moments that matter: Hybrid working, 26 days holiday plus 8 flexible bank holidays, options to buy extra holiday, 2 weeks work from anywhere, and lifestyle break opportunities.
Our Hiring Process
Lucky for us, we receive a high volume of applications and genuinely appreciate the time and effort invested by every candidate. To ensure a fair and thorough process, every application is reviewed by a member of our team. If your skills and experience are a strong match, a Talent Partner will contact you to discuss the role and guide you through the next steps of our hiring process.
Your Application and AI
In the spirit of innovation, we welcome you to use AI tools in your application, just as we use them in our own business at Ocado Retail. However, as you leverage this technology, please don't lose sight of the most important element: your unique self. Your experiences, passions, and personality are what truly set you apart. Ensure that your application still authentically conveys who you are and why you're a great fit for us.
Everyone’s welcome