What's the Role About?
As a Customer Success Manager, you'll act as a growth orchestrator, a product co-pilot, and the voice of the customer inside CommerceClarity. You'll help our customers unlock the full potential of our AI agents, while directly influencing how we sell, retain, and stay at the edge of product innovation.
We're building an AI-native platform that changes how companies manage their e-commerce. To do that, we need someone who can:
* Translate early customer value into long-term growth
* Turn friction into features
* Make customers feel understood, empowered, and ahead of the curve
Key Responsibilities
* Own the end-to-end customer journey: onboarding, adoption, renewal, expansion
* Systematize success: from first value delivery to scaling across use cases
* Identify new opportunities and work with founders on business strategy
* Collect and synthesize feedback into product development priorities
* Collaborate closely with product and tech teams to test and roll out new features
Who You Are
Essential
* 4+ years of experience in consulting, customer success, or account management — ideally within complex or technical SaaS environments
* Full professional fluency in spoken and written English (English is the primary working language)
* Structured thinking, strong ownership, and excellent clarity in communication — written and verbal
* Hands‑on with AI tools — you use Claude, ChatGPT, or similar daily to work faster and smarter
Preferred
* Familiarity with the e-commerce or retail tech ecosystem
* Experience in early-stage or fast‑paced environments
* Strong commercial mindset
Why Join Us
You'll own the relationship with enterprise retailers running their commerce on our platform — and turn what you learn from them into the product roadmap. Few CS seats give you this much influence on both customer outcomes and product direction.
* Build relationships with the most forward‑thinking commerce teams in Europe
* Work directly with founders on the decisions that shape the company's trajectory
* Be the voice of the customer inside an AI‑native company moving fast
* Tight feedback loops between customer signals, product, and engineering
* Milan and Barcelona hubs (3 days/week in office) + 4 remote weeks/year
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