Overview
End User Support Engineer - contract role
Belfast city centre | 12pm-9pm shift | 3 days onsite
The role
We're recruiting on behalf of our client, a well-established Managed Service Provider (MSP) based in central Belfast. They're looking for an experienced End User Engineer on a contract basis, with potential to become permanent for the right person.
This is a hands-on technical role supporting a diverse client base across email and web security, Microsoft 365, and endpoint management. Hours are 12pm-9pm with 3 days per week onsite in central Belfast.
Day-to-day
* Act as the primary technical contact for clients, delivering tailored solutions
* Implement, configure, and support email and web security platforms: INKY, Proofpoint, Cisco Umbrella, and Mimecast
* Perform root cause analysis on complex issues around email filtering, phishing, and secure web access
* Handle escalations and mentor junior team members
* Manage tickets to a high standard with timely updates to clients and internal teams
* Lead system deployments and upgrades, including out-of-hours when required
* Produce technical documentation and train support staff on client environments
Experience
* 5+ years IT support experience, including time in an MSP environment
* Expert-level Microsoft 365 administration
* Strong Azure and Intune MDM knowledge
* Hands-on experience with email security platforms
* Solid understanding of SPF, DMARC, and DKIM
* Confident communicator with clients and internal teams
* Flexibility for on-call and out-of-hours work when required
Desirable
* Experience in regulated environments (SOC2, HIPAA, HiTrust)
* Automation experience (Ansible, Puppet, Chef)
* Microsoft Azure certifications
Package
* Comprehensive medical and dental cover for you and your family, with immediate coverage
* Life insurance
* Inclusive and extended parental leave policy
* Uncapped annual leave
* 32 hours of paid volunteer time per year
* Pension plan with employer matching
* A supportive work environment
* Regular social events
Please apply now if you are meeting the above criteria, or contact Andrew Harrison directly.
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