We are looking for a detail-oriented Business Analyst to support two key projects focused on improving and simplifying operational workflows. The primary purpose of this role is to own and deliver high-quality process mapping across both programmes, documenting "as-is" and "to-be" states to support business understanding, decision‑making and implementation. In addition, this role will play a critical part in enabling delivery, working closely with Tech Leads, Project Management, the Change Manager and wider project teams to ensure progress is maintained using Agile ways of working and that both business and technical teams have the clarity, inputs and alignment needed to deliver on time.
Key Responsibilities
* Lead the creation of end-to-end process maps across two projects, capturing both current-state (as‑is) and future-state (to‑be) workflows.
* Facilitate discovery and validation sessions with stakeholders to accurately capture real‑world processes.
* Translate complex processes into clear, structured visual artefacts (e.g., BPMN, swimlanes) using tools such as Visio.
* Identify gaps, inefficiencies, risks and opportunities for simplification or standardisation.
* Ensure process maps are consistent, version‑controlled and aligned across both programmes of work.
Delivery & Agile Ways of Working
* Work with Tech Leads and project teams to break down requirements into actionable deliverables.
* Support Agile ceremonies (e.g., backlog refinement, stand‑ups) to help maintain momentum and clarity.
* Help ensure requirements, dependencies and decisions are clearly captured and understood.
* Proactively unblock progress by identifying missing information or misalignment between teams.
* Support prioritisation to ensure focus remains on critical delivery milestones.
Required Skills & Experience
* Proven experience in process mapping (e.g., BPMN, swimlanes, workflow diagrams).
* Strong ability to translate complex workflows into clear, visual representations.
* Experience working in Agile or iterative delivery environments.
* Excellent stakeholder engagement and facilitation skills.
* Strong analytical mindset with high attention to detail.
* Ability to understand and document system interactions, triggers and dependencies.
* Proficiency in Visio, Miro, Lucidchart or similar tools, and MS Office.
Life at RWS
If you like the idea of working with smart people who are passionate about growing the value of ideas, data and content by making sure organisations are understood, then you’ll love life at RWS. Our purpose is to unlock global understanding. This means our work fundamentally recognises the value of every language and culture. So we celebrate difference, we are inclusive and believe that diversity makes us strong. We want every employee to grow as an individual and excel in their career. In return, we expect all our people to live by the values that unite us: to partner, putting clients first and winning together; to pioneer, innovating fearlessly and leading with vision and courage; to progress, aiming high and growing through actions; and to deliver, owning the outcome and building trust with our colleagues and clients.
Equal Employment Opportunity
RWS embraces DEI and promotes equal opportunity. We are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics.
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