As a People (HR) Coordinator, you'll be part of our People team. You will support a combination of operations regions and VC departments to:
Provide administration support for resourcing to both operations and Head Office (VC), including the placing of and checking requisitions, reviewing candidate pipeline's and provide the feedback to the hiring managers regarding the management of requisitions, resourcing candidates on external platforms (such as Indeed, LinkedIn and Reed), contacting candidates and discussing roles with them, and responding to resourcing queries on Zendesk.
Provide administration support to the People Business Partners, including but not limited to Right to work management, Occupational Health administration, policy support, management of the Zendesk system highlighting to the relevant PBP when they have an ER case that needs to be managed. You will be responsible for driving and supporting the timely conclusion of Zendesk admin queries, you will identify issues and trends, and feed these back to the People Business Partners, so that we can support a preventative culture to policy questions.
Responsibilities
Be familiar with our People Policies and our lunar and weekly contracts ensuring consistency and accuracy.
Respond to all queries in a timely way adhering to the SLA.
Manage the right to work reminders for the sites within your regions ensuring visas are updated in a timely manner or appropriate action is taken.
ER administration support
Effectively use the ER reporting framework (Zendesk), keeping copies of all relevant paperwork and providing reports to the People Business Partners.
Develop an SLA for time frame for responses for ER cases, introduce and manage help desk and calls in line with the SLA.
Work closely with the Head of People, People Business Partners to establish and report on themes and trends, issue resolution and approach to preventative action in a complex business.
Escalate serious/ high risk cases to the relevant People Business Partner, including Right to work checks that will expire within the next 2 weeks.
Monthly Trust ID checking and reporting.
Benefits
Update Member queries, new members and closed account queries and Cycle to work approvals.
Training and Development
Highlight Managers who need to be coached face to face by the People Business Partner.
Develop and promote the use of Journey (particularly documents) as a self-help stage for all Managers.
Administration, reporting, process and projects
Drive queries and administration.
Occupational Health administration, liaise and advise sites regarding OH referrals, including gaining authorisation and requesting reports.
Provide monthly reports to PBP and sites regarding Right to work, NMW, to ensure compliance.
Working with the People Data Insights Analyst complete the regional presentations for the People Business Partners in a timely manner.
Forwarding Zendesk queries to the relevant person, payroll, pensions or IT.
Resourcing support
Provide excellent support to the Sites / VC, to ensure resourcing administration support is provided to VC and Ops.
Raise requisitions ensuring that all job requisitions are uploaded in a timely manner, ensuring that the SLA is hit consistently.
Liaise with the sites with multiple adverts to ensure that the adverts are placed effectively (1 or 2 generic ads per site to avoid confusion for the candidate)
Review live recruitment ads and liaise with the recruiting line managers to ensure all candidates are being processed correctly and in a timely manner.
Liaise with the People Business Partners / RODs to arrange interviews for UBM.
Administration of the psychometric (Thrive) tests.
Review adverts and ensure the candidates receive the appropriate communication within the agreed SLA timescales
Analyse Resourcing data, such as turnover, retention, new hires, etc, to produce management information to inform and influence the relevant People Business Partners
Support seasonal recruitment – primarily Admin work to be faster / more efficient
Key stakeholders
People Director
Head of People
Head of Talent and Engagement
People Business Partners
Resourcing and Talent Partner
People Data Insights Analyst
Wider People Team
Zendesk users
Performance measures
Accuracy and timeliness of support provided
Appropriate escalation to the PBP
Cumulative Labour Turnover and stability measures
Engagement Survey report and score as a measure of culture
Regional presentations are completed accurately and in a timely manner.
People compliance reports and progress by site reports given to the relevant PBP
My Welcome Break registered members
People KPI's.
VC and Operational Vacancies – Time to Hire, adherence to process, requisition accuracy.
Pay range and compensation package
Pay up to £27,500 with fantastic benefits such as:
Competitive salary plus bonus
30 days' holiday increase with service
Contributory pension (after 3 months)
Employee discounts (50% off onsite KFC, BK, Starbucks and Pizza Express to name a few)
My Welcome Break discounts - savings at hundreds of retailers
Structured career path and bespoke training
Free on-site parking across the business
Generous discounts on hotel rooms for you and family members
Apprenticeship opportunities
Equal Opportunity Statement
Our customers come from all walks of life and so do we. We are committed to hiring great Team Members from a wide variety of backgrounds ensuring that everyone feels respected, valued and celebrated for what they bring to our business. If you share our values and our passion for great customer service, your career could be Made at Welcome Break.