Overview
Store Manager. Location: 019097 Liverpool. Employment type: Full time.
Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. BSRO employs over 22,000 teammates in North America.
Bridgestone is committed to fair and lawful compensation practices. All employees receive pay that meets or exceeds applicable minimum wage requirements.
Position Summary
Responsible for every aspect of the store operation, which includes selecting, coaching and developing store teammates as well as merchandising, advertising and promotion of products and services.
Responsibilities
* Customer service and driving store sales and promotions.
* Build customer satisfaction and loyalty, creating results for teammates, customers and the company.
* Understand alternative tire sourcing and competitors.
* Track and meet payroll, budgets and store goals.
* Keep records and relevant financial information current.
* Manage, schedule and assign staff according to their skill level.
* Attend paid training to stay up-to-date with new developments in the automotive service industry.
* Follow up with customers to obtain feedback and ensure satisfaction with services received.
* Other duties as assigned.
Minimum Qualifications
* High School Diploma or equivalent.
* Demonstrated success in retail sales management.
* Problem-solving skills as they relate to customer complaints.
* Aptitude to manage inventory, order scheduling, and merchandising displays.
* Ability to assist customers for personal sales and to address complaints to ensure retention and loyalty.
* Exceptional teammate and customer communication skills.
* Negotiation and conflict resolution skills.
* Valid automobile driver's license and ability to drive customer and company vehicles.
Preferred Qualifications
* 2-year college degree or equivalent.
Benefits
* Medical, Dental and Vision — starting day 1 for all teammates.
* Paid vacation and holidays.
* On-the-job training and company-funded ASE certifications.
* Flexible work schedule.
* 401(k) match and on-demand pay (daily pay) program available.
Values and Environment
Our crew knows benefits and our environment supports professional development, community involvement, integrity and teamwork. Bridgestone is proud to be an Equal Employment Opportunity employer. We value diversity and inclusion and encourage a safe, respectful workplace.
Employment Eligibility
If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.
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