Job Title:
Food
& Beverage Team Member
Base:
Heacham
Manor Hotel
Reporting
to:
F&B
Front of House Manager
Job
Purpose:
As
a Food and Beverage Team Member you will be an enthusiastic and energetic
individual and part of the wider Food & Beverage team. This role is
customer focused within a fast- paced environment, the post holder will
therefore have good communication skills and a passion for delivering excellent
customer service.
Key
Responsibilities:
·
Engaging with the customers, providing excellent customer
service.
·
Serving Food and Drink, across different outlets at the hotel,
in line with the principles of the 8 steps of service. Clear tables promptly
as required.
·
Handling card and cash payments in line with company cash
handling procedures.
·
Ensure the Dining areas are prepared, clean and fully set for
service as detailed by the procedure. Maintain a clean and tidy work area at
all times.
·
Assist with the setup of the function rooms, bar &
restaurant for weddings and events.
·
To follow the relevant Company and Department Procedures and
adhere to all Food Hygiene and Health & Safety requirements.
·
To maintain knowledge of the complete menu including daily
specials, and any special events within the establishment.
·
Report all technical and quality faults to Supervisors/
Management.
·
Comply to all regulations
and policies such as Data Protection Act, Health & Safety and
Safeguarding, ensure a safe working
environment for all staff members.
·
To complete any in-house training as required and participate in
team meetings.
·
To act as an ambassador for the business and ensure that the
Company is promoted externally on all occasions.
·
To perform any other duties as required.
·
Support the company’s mission and objectives through compliance
to Policies and Procedures.
Key
Relationships:
·
F&B Team including supervisors
·
F&B Front of House Manager
·
Events Manager
Education,
Training & Experience:
·
Teamwork skills and the ability to act as the public face of the
business
·
Computer literate
·
Previous Experience within a similar setting desirable but
training will be given.
·
Food Hygiene Certificates (Desirable)
Disposition
& requirements:
·
Full valid Driving Licence for UK (Desirable)
·
Flexible Schedule, for Working hours
·
Maintain a professional standard of work attire.
•
Standard full length black trousers or skirt, company shirt/top
•
Mid to long length hair must be neatly tied back
•
Jewellery kept to minimum, No chipped nail polish.
•
Closed toe formal black shoes
·
Excellent Customer Service
·
Strong Work Ethic, Organised with Good Timekeeping Skills
·
Enthusiastic and Energetic Team Play
·
Works well in a fast-paced environment
·
Polite and well-mannered with good communication skills
Hours of
Work:
As
detailed in contract to include weekends and bank holiday, shifts may include
split shifts. Some shifts may include evenings.