This job is with Soho House, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
The Role…
At Soho House, a Room Service Manager is responsible for leading the full Room Service operation, ensuring the highest standards of quality, consistency and efficiency across all food, beverage and in-room amenity delivery.
You will take ownership of the department, driving service excellence, operational performance and team development. Working closely with the wider operations team, you will ensure a seamless experience for members and guests, with every order delivered promptly, beautifully presented and aligned with Soho House standards.
This is a hands-on, member-facing leadership role requiring strong commercial awareness, attention to detail and the ability to lead and inspire a high-performing team.
What's in it for you?
* Weekly Pay
* Team meal whilst on shift prepared by our chefs
* Soho Friends Membership
* 50% Team discount on Food & Drink, 7 days a week
* Staff Room Rates
* Health Cash Plan (option to up to 2 additional dependents)
* Dental Plan (option to add up to 2 additional dependents)
* Birthday Day Off after 1 years' continuous service
* Up to 50% Staff Discount on Cowshed & Soho Home
* In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
* Free Counselling Sessions
* Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
* Continuous training to develop yourself personally and professionally
* Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career
Key Duties...
* Lead and manage the Room Service operation, ensuring consistent delivery of high-quality service
* Take full ownership of service standards, presentation and guest experience within the department
* Manage, develop and inspire the Room Service team, creating a positive and high-performing culture
* Oversee scheduling, labour control and resource planning to meet business needs
* Monitor service times, identify areas for improvement and implement solutions to drive efficiency
* Collaborate closely with Kitchen, Bar, Front Office and Housekeeping to ensure seamless operations
* Manage stock control, ordering and cost efficiencies within the department
* Handle escalated guest feedback, resolving issues with professionalism and care
* Ensure full compliance with food safety, hygiene and health & safety standards
* Lead training, onboarding and continuous development of team members
* Support wider operational initiatives and contribute to overall House performance
What we are looking for...
A successful Room Service Manager for Soho House will ideally have 3-5 years’ experience in a busy, high-profile venue, with previous supervisory experience and a natural flair for first-class service. You’ll be confident leading a team, solution-focused and passionate about delivering exceptional member experiences.
* 3-5 years’ experience in a busy hospitality or hotel environment, ideally within room service or F&B
* Previous Management, Supervisory or team leadership experience
* Excellent interpersonal skills and ability to build strong relationships (internal and external)
* Strong attention to detail and presentation
* Excellent customer service and problem-solving skills
* Fluent in English
* Highly organised and reliable
* Ability to work and maximise relationships within a diverse team
* Computer literacy within Opera, Micros and Open Table are advantageous
Physical Requirements:
* Must be over the age of 18
* Must be able to seize, grasp, turn and hold objects by hand
* Able to work on your feet for at least 8 hours
* Occasionally kneel, bend, crouch and climb as required