We're looking for a compassionate and experienced individual to join our team in a rewarding role that helps shape and support exceptional care in the community. This is a fantastic opportunity to take on a coordinating role where your insights and dedication will directly impact the wellbeing of our service users.
You'll be working closely with a supportive team, helping to ensure that every person we care for receives personalised, high-quality support that truly reflects their needs, choices, and goals. If you're someone who thrives on connection, values dignity and respect, and wants to be part of a service that puts people first — we'd love to hear from you.
The candidate will need to be outgoing and ready to hit the ground running as we work in an incredibly fast paced environment.
The responsibilities of the role include but are not limited to the following:
Key Responsibilities:
To coordinate and offer a person centred approach in providing social and practical support to service users/staff on a daily basis. Planning meetings; identifying needs and opportunities for the people we support.
These duties may include:
To take an active role where required in the creation of support plans and their upkeep once an initial assessment has taken place for new services.
To be responsible for Risk Assessments and to ensure that they are in place and adhered to at all times.
To undertake office-based tasks such as filing, record keeping and telephone support where required within the role.
To implement a flexible approach to the office environment and ensure all shifts are covered, using the tools provided.
To ensure all documentation/information received from support staff is acted upon appropriately and records kept up to date.
To actively be involved in the quality control processes and where appropriate carry out quality checks on the service delivery.
Manage own workload ensuring that service user home visits are completed in time frame agreed and recorded to a high standard.
Manage own workload ensuring that service user customer care phone calls are completed and recorded to a high standard.
Manage issues, complaints within their area, staff/service users.
MAR sheets ensuring that they are accurate and up to date.
Providing ongoing support for staff in the form of quality control processes and informal day to day support
Ensuring that the support delivered by staff meets the standards required
Providing support in the community to service users where required.
Handling calls from staff and service users and providing advice and support
To complete On Call on a rotational basis. When On Call you would be expected to work the weekend 9-5 with two days off in the week (Wednesday and Thursday) - additional payment per rotation.
Responsibilities may be varied from time to time as agreed by post holder and Registered Manager.
This post and Job Description are subject to annual review.
Job Types: Full-time, Permanent
Pay: £13.75 per hour
Experience:
* Home care: 2 years (preferred)
* Care home: 2 years (preferred)
Licence/Certification:
* Driving Licence (required)
Work Location: In person