Customer Service Administrator – 18 Month FTC
18 month fixed-term contract
Based in Redditch, Worcestershire
Working for a Global Specialist Manufacturer
Varied customer service, service support and administration role
Opportunity to work within a busy technical service / aftermarket environment
Immediate start!
The Role
“Service Administrator / Purchasing Administrator / Customer Service Coordinator required for a packaging machinery manufacturer based in Redditch.”
As Customer Service Administrator, you will support the wider service and customer care team with a varied mix of customer service, finance administration, purchasing administration and service support duties.
You will be responsible for helping resolve customer and supplier queries, processing returns, raising credit notes, maintaining accurate information on internal systems and supporting the service team with reports, contracts and documentation.
This role would suit someone who is highly organised, confident dealing with customers and internal teams, and comfortable managing several priorities at once.
Key Responsibilities
* Investigate invoice queries aiming for quick resolution.
* Process Returns within a timely manner.
* Purchase ledger end to end processes, including but not restricted to, chasing overdue
* invoices, customer PO numbers, travel costs allocation, service orders. Approve supplier
* invoices.
* Provide accurate documentation, overdue summaries, and invoice information to the Service
* Team.
* Maintain and update customer and service-related information within Salesforce.
* Maintain subcontractor cost spreadsheets and ensure correct recharge processing.
* Produce overtime reports and ensure compliance with company overtime rules.
* Distribute approved overtime hours to Technicians and Human Resources.
* Respond to technician queries relating to overtime calculations.
If you are immediately available please apply tonight!
Thanks The Moorland Team