Overview
Join to apply for the Retail Support (Full-time) role at Christian Dior Couture.
Location: Harrods Ready to Wear Department. You will be the face of the House of Dior as an operations associate, welcoming clients and providing a professional, attentive and impeccable service to ensure a unique and exceptional client experience.
Responsibilities
* Welcome clients to Dior Harrods.
* Understand clients’ needs and orientate them in the boutique to the relevant universe.
* Assist and ensure a flawless, upscale, professional and high-standard guest service experience.
* Answer questions and assist clients with reasonable requests.
* Keep the Boutique entry clean and neat at all times.
* Hail taxis and open their doors for clients.
* Take and provide clients with umbrellas.
* Keep an eye out for suspicious activity in and around the entrance of the boutique.
* Fitting Room Preparation (OTOS – One to One Selling)
* Clear, clean, and reset all RTW Suites to luxury standards.
* Steam and rehang garments neatly.
* Ensure all garments are properly ticketed and in pristine condition.
* Prepare specific fitting room setups as per VM direction or OTO appointments.
* Gift Wrapping and Packaging
* Perform high-standard wrapping following Dior guidelines.
* Replenish and organize all wrapping supplies (ribbons, boxes, tissue).
* Pre-wrap common items for efficiency during peak periods.
* Handle wrapping for OTOS and personal shopping clients.
* Package products for sale or shipment.
* VM Standards Maintenance
* Realign floor fixtures and Suites to the latest VM guidelines.
* Re-merchandise any disordered or sold‑down areas.
* Clean mannequins, mirrors, plinths, and VM props.
* Replace worn signage or tickets as needed.
* Ensure all products meet quality standards.
* Client Relation
* Treat all customer data with confidentiality and sensitivity.
* Ensure all clients receive the highest standards of customer service.
* Demonstrate excellent product and range knowledge.
* Attend team meetings and contribute positively to discussions.
* Support the selling team to maximize the boutique’s performance when required.
Profile / Qualifications
* Previous experience in a guest-facing environment.
* Positive attitude and reliability.
* Good communication skills.
* Commitment to delivering high levels of customer service that go above and beyond.
* Excellent grooming standards.
* Flexibility to respond to a range of different work situations.
* Genuine interest and passion for fashion.
Additional information
* Must be available to work full-time, Monday to Sunday availability.
Job details
* Seniority level: Associate
* Employment type: Full-time
* Job function: Training, Management, and Customer Service
* Industries: Retail Luxury Goods and Jewelry
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