Business Unit : Retail Operations Salary range: £25,600- £32,000 per annum DOE benefits Location : UK Hybrid Glasgow/Gosforth Join our Retail Operations team and play a key role in strengthening governance and reporting. In this role you’ll actively support our Retail Operations team in delivery our reports and regulatory returns in a timely and accurate manner, by helping with adhere to governance routines, risk profiling and tracking, control monitoring and other associated risk management activities. You may also support the delivery of continuous improvement items across Retail Operations change. We’re looking for a self-motivated, enthusiastic individual who is ready to make a real difference. You’ll be risk focused, looking at everything with a customer lens and ensuring the customer is at the heart of all decisions made and risks identified. This important role offers you the opportunity to work across our broad range of products and services from Payments to Savings and Current Accounts. We’d love someone with a passion for making governance and controls simple and effective for our team members and customers. What you’ll be doing · Creating and maintaining our attestation and reporting calendar and controls · Assisting with the preparation of reporting for the Head of Retail Operations · Helping with maintaining and the risk profile, ensuring this is kept up to date and reflective of ongoing challenges within the area · Assisting the wider team with control testing and reporting · Collaborating with key stakeholders across Retail Operations to ensure that controls are in place and issues are managed · Owning the cadence and production of our governance packs for Retail Operations providing support to the Retail Operations Leadership team for their content · Supporting Customer Support areas with all aspects of Change activities · Supporting colleagues who are delivering continuous improvement initiatives to ensure these are delivered in a safe and compliant manner We need you to have · Strong experience, knowledge and understanding of risk, controls and reporting · Strong communication skills, with the ability to convey complex messages and ideas to a variety of stakeholders including summarising key information clearly & concisely · The ability to quickly build positive working relationships with a variety of stakeholders · Demonstrated ability to effectively manage workload and meet deadlines in a busy environment · Proven experience delivering clear communication and training to teams and stakeholders · Track record of managing calendars or schedules. Including coordinating returns, meetings, or other time sensitive activities Red Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more. Up to five extra paid well-being days per year. 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. Market-leading pension. Free private medical cover, income protection and life assurance. Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. And there's no waiting around, you'll enjoy these benefits from day one. If we’re lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible. Say hello to Virgin Money Virgin Money is so much more than just a bank. As part of the Nationwide group, together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose ; Banking but fairer, more rewarding and for the good of society. With us, you’ll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider. Be yourself at Virgin Money At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking – but fairer, more rewarding, and for the good of society. We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team careers@virginmoney.com Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants. Now the legal bit Although some of our roles allow you to be based anywhere in the UK, we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.