Join Our Team as a Personal Case Manager at Porsche!
Are you passionate about delivering an exceptional customer experience? Whether your background is in retail, hospitality, or a call center, we want you to bring your skills to the Porsche Customer Relations Hub. Here, you’ll ensure that every customer feels valued and appreciated during their interactions with us.
The Porsche Customer Relations Hub is proudly powered by RAC and located at the Headquarters of Porsche Cars Great Britain in Reading. We’re not just about creating incredible sports cars; we’re about building strong relationships with our customers. Our goal is to provide customer care that truly reflects the prestige of the Porsche brand.
Your Role
As a Personal Case Manager, you will be part of a talented team dedicated to offering highly individualized customer care. You’ll handle everything from simple inquiries to complex issues, empowered to provide bespoke solutions that keep our customers loyal to the brand.
What We Offer
* Full-time, permanent contract with shifts during our opening hours: Monday – Friday 08:00 – 18:00, Saturday 09:00 – 13:00 (1 weekend in 4).
* Flexible hybrid working hours after a successful probation period.
* Generous paid holiday allowance, plus public holidays.
* No call scripts or length targets—just one goal: exceeding customer expectations!
We believe our talented and passionate employees deserve to feel valued. That’s why we provide:
* A great working environment with free parking.
* Complimentary tea and coffee.
* A fabulous subsidized onsite restaurant.
* Exciting team events.
* Access to experience our amazing products.
* An annual bonus based on company performance.
Person Specification
We’re looking for candidates who possess:
* Proven customer support experience.
* Strong phone contact handling skills and active listening abilities.
* The ability to work effectively in a team and thrive in a fast-paced environment.
* Proficiency in MS Office; understanding of CRM systems is a plus.
* Excellent verbal and written communication skills.
* Experience in handling complaints and taking ownership of resolutions.
* A customer-oriented mindset with the ability to adapt to various customer needs.
* A passion for continuous improvement.
* Strong multitasking and time management skills.
* A highly motivated and resilient attitude.
Your Responsibilities
As a Porsche Personal Case Manager, you will:
* Manage all calls and email correspondence professionally, using all available resources to ensure effective and timely resolutions.
* Take personal ownership of investigating, answering, and resolving customer complaints and inquiries, keeping customers updated throughout the process.
* Respond to FCA regulated complaints within defined timescales to mitigate financial risk to the business.
* Communicate confidently and professionally with all members and colleagues.
If you’re ready to take your career to the next level and be part of a brand that stands for excellence, we’d love to hear from you!