Job Title
Key Account Manager – Pain Management & Anti-Infectives
Territory
South West England, West Midlands & Cardiff (Wales)
Role Summary
We are seeking a high-performing Key Account Manager to drive growth and optimise access for a portfolio of pain management and anti-infective medicines across a strategically important UK territory. This role will focus on building strong, value-based partnerships with key NHS stakeholders, delivering excellent in-field execution, and supporting appropriate use of products in line with clinical guidelines and local priorities.
Key Responsibilities
Account & Stakeholder Management
* Develop and execute robust Key Account Plans for priority NHS accounts, including ICSs, Trusts, and Health Boards
* Build and maintain strong relationships with key stakeholders including consultants, GPs, pharmacists, microbiologists, pain specialists, medicines management teams, and procurement leads
* Map decision-making units and influence pathways within accounts to drive formulary access and uptake
Sales & Performance Delivery
* Achieve and exceed sales targets and KPIs across the territory
* Drive product adoption through high-quality, compliant promotional activity
* Identify opportunities to expand use within approved indications and pathways
Market Access & Business Planning
* Support formulary submissions, business cases, and local evaluations
* Align brand strategy with local NHS priorities such as antimicrobial stewardship, pain pathways, cost-effectiveness, and patient outcomes
* Work cross-functionally with Market Access, Medical, and Commercial colleagues to deliver integrated account solutions
Clinical & Product Expertise
* Maintain strong disease, product, and NHS knowledge across pain management and anti-infectives
* Deliver high-quality clinical discussions tailored to customer needs
* Ensure all activity is compliant with ABPI Code of Practice and company policies
Territory Management
* Effectively plan and prioritise time across a large, complex geography
* Use CRM and analytics tools to track performance, insights, and opportunities
* Represent the company professionally at meetings, educational events, and conferences
Skills & Experience
Essential
* Proven experience as a Key Account Manager or Senior Sales Representative in UK pharmaceuticals
* Strong understanding of the UK NHS structure, including ICSs and formulary processes
* Demonstrated success in managing complex accounts and multiple stakeholders
* Excellent communication, influencing, and presentation skills
* Self-motivated, resilient, and highly organised
* Full UK driving licence
Desirable
* Experience in pain management, anti-infectives, hospital sales, or specialty care
* Knowledge of antimicrobial stewardship programmes and/or pain pathways
* Experience working across both primary and secondary care
Behaviours & Competencies
* Strategic thinker with strong business acumen
* Customer-centric and outcomes-focused
* Collaborative team player
* Data-driven decision maker
* High ethical standards and compliance mindset
Location & Travel
* Field-based role covering South West England, West Midlands, and Cardiff
* Regular travel within the territory with occasional national meetings