Company Overview
LoughTec is a leading provider of Managed IT Services and Cyber Security solutions to businesses, organisations, and public sector bodies across the UK and Ireland. We help clients protect their data, secure their systems, and future‑proof their operations through proactive technology solutions.
Key Account Manager
Location: Omagh, Co. Tyrone
Reports To: Director of Sales
Role Purpose
The Key Account Manager (KAM) is responsible for managing, developing and retaining strategic client relationships, ensuring exceptional service delivery, and identifying opportunities for overall account growth. The successful candidate will possess strong attention to detail, the ability to translate technical data into actionable insights, and a desire to continuously expand their technical knowledge within the IT and cyber security sector.
Key Responsibilities
* Serve as the main point of contact for a defined group of key clients, ensuring consistent, responsive, and professional communication.
* Develop a deep understanding of each client's environment, challenges, and objectives to deliver tailored IT and cybersecurity solutions.
* Translate technical data, service metrics, and incident trends into clear, meaningful insights for clients and internal stakeholders.
* Deliver regular MBR & QBR account reviews, performance reports, and presentations (PowerPoint / dashboard‑driven) to demonstrate value and progress.
* New customer acquisition responsibility, existing customer expansion and retention.
* Maintain precise reporting and documentation within the CRM, ensuring audit‑ready records and accurate products, revenue and profitability metrics forecasts.
* Support technical and service teams with issue resolution, escalating where necessary and maintaining full ownership of client satisfaction.
* Price, order and ensure delivery of customer required hardware, software, SaaS and licenses etc for BAU work and special projects.
* Identify upsell, cross‑sell, and renewal opportunities within existing accounts to enhance client value and retention.
* Acquire and maintain vendor and technical certifications relevant to LoughTec's product portfolio and partner ecosystem.
* Stay informed of market trends, competitor activity, and emerging technologies in IT managed services and cybersecurity.
* Assist in overall marketing and website strategies to drive engagement and enquiries.
* Collaborate closely with Sales, Technical, and Operations teams to ensure flawless service and project delivery and customer experience.
* Honesty, transparency and integrity is critical within this role.
* Participate in industry events, webinars, events and client engagements to represent LoughTec and strengthen brand presence.
Essential Criteria
* Minimum of 3 years experience in a Key Account Manager, Customer Success, or Technical Account Management role in a sales & technical environment.
* Proven ability to manage complex client relationships and deliver consistent value through strategic account management.
* Strong attention to detail, with an analytical mindset and the ability to interpret and communicate technical data clearly especially in CRM, multiple product systems, Excel, PowerPoint.
* Demonstrated competence in reporting, PowerPoint presentations, & data‑driven storytelling.
* Excellent problem‑solving and issue resolution skills, with a proactive and accountable approach.
* Ability to self‑learn and understand complex IT and cybersecurity products and services quickly whilst being supported and trained also.
* Highly organised, with strong planning, prioritisation, and time management skills.
* Advanced proficiency in Microsoft Office (Excel, Word, PowerPoint) and familiarity with CRM systems.
* Strong interpersonal and communication skills, capable of engaging at both operational and senior executive levels.
* Self‑sufficient and capable of working both independently and collaboratively within a high‑performance team.
* Eligible to pass an Access NI background check.
Desired Criteria
* Previous experience in IT managed services, cybersecurity, or technology channel environments.
* Experience with data‑driven account management, SLA reporting, or service delivery metrics.
* Current or planned industry learning and/or certifications.
Why Join LoughTec?
* Work with a forward‑thinking team at the forefront of cybersecurity and managed services.
* Ongoing professional development, including funded certifications and industry training.
* Opportunity to influence high‑value client relationships and shape the company's growth trajectory.
* Competitive salary and benefits package, with clear progression pathways.
* Application deadline date: 17:00 Friday 28 th Nov 2026.
Culture and Values
Join a team that puts people first. At LoughTec, people are our greatest asset. Technology drives progress, but it is the people who make it happen. We have built our success on strong relationships, not just with clients but within our own team. Collaboration, trust, and people‑helping sit at the heart of everything we do. We are always looking for talented individuals who want to grow their careers in a dynamic, forward‑thinking, and supportive environment.
We believe that great teams build great companies. We work hard to achieve our goals in a way that prioritises balance, respect, and personal growth. Our culture is inclusive, supportive, and empowering, where every individual is valued, respected, and encouraged to bring their best selves to work.
Diversity is more than a buzzword for us. We recruit and employ based on merit, talent, and potential, creating a workplace where people from all backgrounds can thrive. Whether you're an experienced cybersecurity professional, an IT specialist, or just beginning your career journey, we provide a safe and inclusive environment where you can build meaningful work and long‑term career progression.
We actively support work‑life balance through flexible policies and benefits. Our team can work remotely when required, allowing for greater flexibility without compromising collaboration or service delivery. We offer generous holiday allocation, time off for personal appointments, and respect for life outside of work.
We foster a learning and growth mindset. The cybersecurity and IT landscape moves fast, and we do too. We encourage innovative thinking, cross‑team collaboration, and active contribution to projects that make a difference.
Joining LoughTec means becoming part of a forward‑thinking, people‑focused organisation that leads in IT and cybersecurity across Northern Ireland, Ireland, the UK, and internationally.
Salary
£45,000.00 – £46,000.00 per annum.
Location
Omagh, Northern Ireland, United Kingdom.
Seniority Level
Entry level.
Employment Type
Full‑time.
Job Function
Sales and Business Development.
Industries
IT Services and IT Consulting.
#J-18808-Ljbffr