Full job description Service Delivery Manager £45k-£55k plus package Location: Mansfield Reporting To: Managing Director Overview My client are seeking an experienced and progressive Service Delivery Manager to lead and develop their service operations within the Fire and Security sector. This is a key leadership role responsible for ensuring exceptional service delivery, customer satisfaction, operational performance, and team development. The successful candidate will combine strong technical knowledge of fire and security systems with outstanding leadership, communication, and commercial skills. They will be passionate about delivering excellent customer outcomes, building high-performing teams, and driving continuous improvement through technology, data, and best practice. Key Responsibilities: Service Delivery & Operational Performance Lead the day-to-day delivery of maintenance, reactive service, and small works activities. Ensure service delivery meets contractual obligations, compliance requirements, and customer expectations. Monitor and improve key performance indicators including SLA compliance, first-time fix rates, engineer utilisation, response times, and customer satisfaction. Drive continuous improvement initiatives to enhance service quality, efficiency, and profitability. Work closely with scheduling, technical support, and engineering teams to optimise service delivery performa...