Helpdesk Administrator
FTC - 6 months
Hybrid Working
About the Role
We are looking for a Helpdesk Administrator to join our client's support team in Milton Keynes. This is a important role responsible for providing first-class customer administration support and ensuring smooth coordination between engineers, customers, and internal teams.
Key Responsibilities
* Provide first-line customer support via phone and email
* Log all job details into the IT system accurately
* Plan and schedule engineers’ routes in line with SLA requirements
* Liaise with engineers, parts dispatch, and support teams
* Confirm job completions and provide updates to customers
* Maintain accurate records and documentation
Key Capabilities:
* Initiative and proactive problem-solving
* Ability to learn quickly
* Assertiveness and confidence in communication
* Strong interpersonal and teamwork skills
What We Offer
* Competitive salary of £28,000 – £30,000k
* Structured training and ongoing support
* Opportunity to progress within a growing organisation
* A collaborative and supportive work environment
Important Information
All candidates will undergo a full screening and referencing process, including verification of 10 years’ employment history with no gaps. Candidates with a CCJ, IVA, bankruptcy, or criminal record will not be considered.