IT Service Desk Analyst – Edinburgh
All potential candidates should read through the following details of this job with care before making an application.
Are you an experienced IT support professional ready to take the next step in your career?
Our client, a highly respected name in the professional services sector, is looking for a proactive and customer-focused IT Service Desk Analyst to join their collaborative team in Edinburgh.
What You’ll Do:
As the first point of contact for IT support, you’ll provide 1st and 2nd line assistance across a wide range of technologies, from laptops and mobile devices to software applications and AV setups. You will play a key role in keeping the business running smoothly and securely.
Tech Stack Includes:
* Dell laptops & Windows 11
* Microsoft 365
* iManage Work10
* BigHand Digital Dictation
* iOS mobile devices
* Two-Factor Authentication tools
Your background:
* 12+ months’ experience in IT support or service desk
* Strong Microsoft Windows & Office knowledge
* Excellent communication and problem-solving skills
* Experience in Legal, Financial, or Professional Services (preferred)
* A full UK driving licence is a bonus
This is a fantastic opportunity to join a forward-thinking organisation that values its people and fosters a supportive, team-oriented culture.