Love Magic: The Gathering, Dungeons & Dragons, and the worlds Wizards of the Coast brings to life? This is a behind-the-scenes role with a front-row seat to how those products reach players across EMEA. As Sales Support Specialist, Direct Sales – EMEA, you’ll power the day-to-day rhythm of our Direct Sales team - keeping data sharp, communications clear, and cross-functional partners aligned, so that Key Account Managers (KAMs) can deliver standout launches, promotions, and customer experiences across E-commerce, Direct-to-Retail (DTR), and National Retail accounts.
Based in Stockley Park, Uxbridge (West London), with a hybrid pattern: Tuesday–Thursday in the office, and flexibility on Mondays and Fridays.
Why this role is exciting: you’ll help orchestrate the commercial details that make big moments happen - release communications, allocation updates, and customer activations - supporting how our sets, adventures, and accessories show up in stores and online for fans across the region.
Key Accountabilities (What you’ll do) :
Sales & Account Support
Be the go-to day-to-day support for Direct Sales KAMs across EMEA, helping keep E-commerce, DTR, and National Retail accounts running smoothly and ready for every release beat.
1. Own customer account upkeep - system updates, customer set-up, and coordinating internal requests—so partners get fast, accurate answers.
2. Prepare and share polished customer-facing materials (price lists, product info, release communications, and approved sales assets), ensuring everything is accurate, on-brand, and compliant with internal governance.
Data, Reporting & Performance Support
Turn sales and shipment data into clear insights - compiling, validating, and analysing performance to support post-launch reviews, promotions, and ongoing account health.
3. Provide regular stock availability and allocation updates so KAMs can have confident, proactive conversations with customers.
4. Support campaign and promotion readouts, capturing outcomes and learnings that help us level up future activations.
Operational & Cross-Functional Coordination
Work closely with Demand Planning, Supply Planning, Finance, and Operations to support allocations, forecasting inputs, and the reporting that keeps releases on track.
5. Help assemble and distribute Full Release Packages, product forms, and pricing documentation across Magic: The Gathering, Dungeons & Dragons, and other Wizards brands - making sure customers have what they need to plan for launch day.
6. Raise, track, and reconcile purchase orders for approved commercial and marketing activity, keeping the details tidy and on schedule.
7. Investigate and help resolve pricing, invoice, and rebate queries with Finance and Operations to keep partners confident and accounts moving.
Process, Governance & Ways of Working
Capture and share actions, notes, and follow-ups from Direct Sales meetings and cross-functional forums - helping the team stay aligned and accountable.
8. Support content and data preparation for product launches, releases, and customer activations with KAMs and Retail Marketing - so plans are clear, timely, and easy to execute.
9. Drive continuous improvement by refining templates, documentation, and processes—making it easier for the Direct Sales team to scale great execution.
Knowledge, Skills & Experience
Experience in sales support, commercial operations, customer service, or a related business function.
10. Strong analytical, organisational, and communication skills - you’re comfortable turning detail into action.
11. A collaborative team player who’s excited to grow into a commercial role and learn how launches come together end-to-end.
12. Confident with Microsoft Office (Word, Excel, and PowerPoint), and with AI tools - you enjoy technology and building clear, useful materials.
13. SAP knowledge is a plus (or you’re keen to learn).
14. Additional European language(s) are a bonus, but not essential.
Travel Requirement: Up to 5% for occasional customer meetings and/or trade shows.
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