Social network you want to login/join with:
Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes, there’s a place in our Customer Service team for you.
It’s not about what you know. It’s who you are. As a Customer Service Advisor, you’ll be doing one of the most important jobs in our business—looking after our customers. This involves building relationships, understanding their needs, and helping them do it better.
In this role, you’ll be responsible for delivering a best-in-class service while using your product knowledge to maximize upselling opportunities. Your days will involve communicating with customers via phone, email, and website requests. You’ll manage orders from inquiry to post-hire feedback, taking ownership of the customer journey and building relationships with regular customers. You’ll need to think quickly and use your initiative to ensure we provide the best customer experience and continuously improve our service.
This is a great opportunity for individuals with customer service experience, ideally from a similar industry, who want to see and feel the impact of their work in a hands-on, operational, service-focused environment.
What we offer
You’ll join a successful FTSE100 company, the UK’s largest equipment rental provider. We offer a flexible rewards package, including generous holiday allowance (with buy/sell options), life assurance, retail discounts, employee recognition awards, and a company pension scheme.
About You
If you join us, we’ll provide everything you need to succeed. We’ll discuss your training and development needs and support your career aspirations.
To succeed as a Customer Service Advisor, you should have:
* Proven experience in a customer service role, preferably handling inbound inquiries and completing transactions successfully
* Experience in developing product knowledge and understanding our product range and business
* Exceptional communication skills, including negotiation and influencing
* The ability to make decisions using your judgment and initiative within company policies
* Strong teamwork skills with a collaborative approach
* A flexible, adaptable attitude to manage multiple tasks in a fast-paced environment
* A commitment to continuous improvement and process enhancement
* Good computer literacy in MS Office and willingness to learn new IT systems
#J-18808-Ljbffr